AT&T Store

Probably the worst customer service. Came in with my husband on Saturday afternoon 11/4, there was no one in the store. The kid working couldn't be bothered. Never got out of his seat and could care less that we needed help. Dude, you're at work! Get up off your seat and act like you care or go somewhere where you don't have to deal with customers, because you definitely don't got it. Who is doing the hiring, I'd love to give feedback. HR not doing their job!

Went to this store to add a line. Ended up getting 3 new phones and upgrading one. The reps added on services and products I specifically said no to. Just got my bill, and it’s over $300 more than expected. I have had to call customer services 4 times the 1st month to get various add-ones removed that we did not want. This place is not to be trusted. Go else where and get different phone service. AT&T customer service could only tell me to return to the store for corrections since the reps were not truthful regarding all the up charges and failed to disclose fees. I responded to your email and keeping in line with your customer service, no response. Is it standard for you to provide an email no one monitors? Typical. 4 months later and I am still dealing with trying to remove the add-on services this store added to each phone. Every month, the incompetent customer service tells me to rest assured they corrected the issues and removed the next up feature. BUT They are still overcharging me. This store still hasn't contacted me or responded to my issue. If you can, choose a different store if you can choose another service provider.

Dennis was great. I have been with Verizon since 1994. My 1 year old phone has been acting up and Verizon told me to kiss their but and give them a $1000. I went to AT&T and for no charge. I have a brand new 5G phone better than my old 4G at a cheaper price,very satisfied.

Great service by Orlando. After having horrible service at two other At&T stores it was refreshing to have good service. Orlando did everything he could to help me out. He deserves a promotion!

Sevag was super helpful with adding a line to my account. I was hesitant to go to an authorized retailer as opposed to going to a corporate store but he was absolutely great to work with. Will definitely be going back for any future needs I may have.