Oficina Atención Comercial SegurCaixa Adeslas

Oficina Sanitas Nicasio Gallego

It is impossible to get an in-person appointment for dermatology. Or they tell you that the agenda is not open or that there is no longer an appointment. Not even a month and a half in advance. A shame, because I am happy with the dermatologist.

I have always come to dermatological issues and everything is correct. Due to proximity I decided to make an appointment at traumatology, I will not repeat. Less than 3 minutes? I ask him to prescribe me a painkiller and he tells me that this is with the usual one because what he knows how to do is operate? It is now clear to me that if I have to have surgery it will not be with this doctor.

Excellent customer service. We went with a claim for an external company and they facilitated all the procedures. Fast, friendly and efficient, they have been attentive to the matter at all times until it has been completely and satisfactorily resolved. Out of 10 the personal treatment, in our case by Roberto Manzano.

I don't know in particular if they offer a good service, good treatment, I just captured the spectacular infrastructure that the streets of Madrid offer.

Very fast in the management and preparation of the diagnostic report of COVID-19 through antigen tests. Reception and nursing staff very friendly and professional.

Oficina Sanitas Soria

It is closed, from what I have been told, for 3 years.

Oficina Sanitas Serrano

I had applied for the insurance card from your company, but after a specific period of time I was not contacted. I waited for more days and no communication was received. I went to the Serrano Center and told them that I did not want to complete this because it had taken a very, very long time , and therefore The employee told me that the insurance procedures are considered canceled if you do not receive any communication from us, and I am surprised today, after a long time, that a sum of money has been deducted from my account after I canceled everything with you. I hope you can explain this behavior! I have finished the procedure with your employee because of your significant delay in the specified date, and I do not agree to this deduction that was made without obtaining any insurance card or any services in exchange for it, and I do not allow my bank account to be disposed of in this way. Please return the financial value to my account because I canceled the procedures with you. And I don't want to continue anymore because you exceeded the time limit and already left Spain
You can ask your colleagues in Serrano office we already discussed about this

I sent email but no reply

If you are an international student DO NOT HIRE SANITAS. They have terrible customer service and when I requested my leave due to change of residence to another country, which is supposed to be possible at any time, they denied it. They are thieves, they make you pay for mediocre services that you no longer use!!!!!!

Scam, do not contract, I have a knee injury and they exclude me from both, and only for going from Sanitas company to individual. The commercial told me there would be no problem... But after hiring him and not being able to unsubscribe for a year, he tells me that he doesn't fit... and above both knees instead of one....

The worst treatment in the world for customer service in that office, apart from a disappointment as insurance, due to bad information that is not “my fault” they cannot cancel me because it says that they are not on date with only two days late We know that they can do it perfectly 🙄, what happens is that they will always give you problems when requesting a leave, and they tell you that the claims are by email, they don't even give you a physical sheet in that office, a claim that will not be made We know it 🤦🏼‍♀️ what a horror, a client who has always been up to date with payments and because she wants to do things well and leave the company without problems, ends up being the loser #lopeorSanita

The lady who served us was most friendly. What a pity that our problem - not being able to access risk management - continues without a solution or any sign of being resolved. Most disappointing. Very bad service, gentlemen from Sanitas.

Sanitas, Seguros de Salud

Some abusive clauses that are not reported in the contract. It is renewed annually and you must notify of non-renewal at least one month before it if you are not charged for the entire year.

Very negative experience! They have shown that they are not interested in people, only that things are profitable for them. I am very unhappy with this experience.

What is sanitas dental insurance for you if they still charge you at the clinic it is a waste of time and is dishonest with their clients

Thank you for the excellent service, I will definitely come back if I need you again. Very useful

Oficina Sanitas Nuevo Chamartín, Madrid

I arrived with a problem with my previous insurance policy to present in immigration and Nataly gave me a solution in record time! Added to the good treatment and empathy.
Great experience!

I went to this office to solve some doubts that I had about my policy, they not only helped me to solve my doubts, they guided me to update my conditions and improve them. Excellent treatment received, I encourage all people who have a policy or want to contract, to get in touch with them, excellent professionals and unbeatable attention.

I called by phone because I didn't see the Sanitas sign and Daniel answered me very kindly, apologized and told me that everything would be labeled soon because it had just opened. I found the office very pleasant and bright. Daniel very professionally arranged insurance for my entire family. I hired and I am very satisfied. Highly recommended

It was difficult for me to find the office due to the absence of a Sanitas sign, but as they told me when I entered it was due to the recent opening and that it would be resolved in a few days. I highlight the kindness and professionalism of Daniel, who explained to me the different options I had in a very clear way. I left delighted with the treatment received and of course with my entire family insured. Thank you very much Daniel for your management.

Good experience.
The agent explains everything very well and looks for the most correct option for you.

Oficina Sanitas Leganés

Oficina Sanitas Valdebebas

I have not attended the office in person. Juan Ramón assisted me by phone and gave me the information I needed. No complaints.

Juan Ramón has treated us exceptionally from the first minute, taking an interest in our case (quite complex I must say) and taking all the necessary steps to try to solve it. He has always kept us up to date with the progress as well as the next steps to be taken. Really, very grateful for the treatment, diligence and know-how.

I went into the office to ask for information and left with the policy practically done. Juan Ramón's treatment was wonderful, explaining any questions to me in detail. Furthermore, for any doubts I had and to finish filling out paperwork, he was reachable at all times. The price is great and so is the advice on the product I needed.

Fantastic manager. Personal customer service. Commitment and trust. It really is lucky to be able to count on someone so close to take care of health matters. Thank you very much Juan Ramon

Juan Ramón is a great professional, attentive and efficient. From now on we will always manage with this office

Oficina Sanitas Atocha

I didn't complain about the service
But the policy is a trap, it's bullshit! They have to be very careful with this! To register only 1 minute, to cancel you have to call the last month of the contract. If you are renewing the contract, you have to pay another year. It means the policy is per year, not per month!

Tuesday 11/7/23. It's 5:40 p.m., the office is already closed, it's a lie that they open until 6:00 p.m. Find another more serious insurance company

Both the customer service and the intermediary agent who assisted me is a fraud. They discharged me two weeks ago and I have been waiting for the card to be able to use the service for 8 days. On the phones that appear, it is impossible to talk to a physical person, only successive answering machines and when they finally answer you, they move you from one salesperson to another without getting anything. Today, 10 days later and 3 open incidents, I still have no response from any department. (THE DISCHARGE IS PENDING) is the only thing they tell me...
I feel totally cheated. And of course, I cannot register with another company, since I have paid my monthly payment with Sanitas.
Some scoundrels!

I HAVE CANCELED THE POLICY I HAD WITH SANITAS AND THEY CONTINUE TO DISCOUNT ME MONTHLY, I HAVE A CONFIRMATION EMAIL OF CANCELLATION. I HAVE CALLED MANY TIMES AND THEY TELL ME THAT THEY HAVE EFFECTIVELY TERMINATED MY SERVICE, I AM GOING TO PRESENT MY CLAIM TO CONSUMER SERVICE. I REQUEST THAT THEY SOLVE IT AND RETURN MY MONEY.

I do not recommend this office for consultation. They are not friendly, they do not try to help, they are not very explanatory.

Sanitas Oficina Ventas

I've been with Sanitas for a few years now and I have had zero troubles! All my queries have been promptly attended too, overall excellent service! Highly recommend!

This was an excellent and efficient service for a family plan health insurance. We are very pleased with both the offer and the excellent advice we were given.

Excellent service, responses are quick and clear. The plan includes what is necessary and the price is very good. Highly recommended. Ms. Patricia is very friendly and everything can be done by mail or WhatsApp. I recommend for young people looking for a student visa because of the speed and compliance.

I can affirm that the treatment I received from Ms. Patricia was exemplary. She was present throughout the entire process of contracting my insurance and was always very attentive, cordial, fast and professional. Thank you very much for the treatment you had with me.

Very good experience, regarding the management by my agent, Patricia, to whom I thank her professionalism, efficiency and above all her human treatment.

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