Sanitas Office Badajoz

I am leaving this company that I have been paying for with responsibility and effort for a long time. The truth is that I have only used it for a few psychology sessions and there are so few that they offer me that it is not worth it to me. I give it a star for putting something.

I would ask that my general medicine doctor Mr. Antonio Ruiz de la Concha
belonged to the Sanitas medical staff. Thank you.

Oficina Sanitas Barakaldo

The girl who attended us, despite arriving on time, was very professional, she left late because of us and she did everything with a smile. Your explanations and recommendations helped us a lot. Thanks for everything.

Acceptable, I have insurance with them (my family included) and so far acceptable, I have expected more from the service they provide for the cost I had to pay (moderately expensive), but hey, that's what it is...

Mikel and Nagore are always willing to help you in whatever way they can.

Oficina Sanitas Cáceres

Bad attention. The boss does not show his face, only when you have left through the door and behind your back.

The hours from 8:00 a.m. to 3:00 p.m. are summer. The rest of the year it is open from Monday to Thursday from 9:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 7:00 p.m., on Fridays from 9:00 a.m. to 2:00 p.m.

Very good attention, fast and kind efforts and very good attention.

Oficina Sanitas Bilbao

I took out a policy while I was pregnant and I see that even though I expressly asked for echo and obstetric consultations to be included in it... the guy who took it out for me doesn't do it... my surprise when I go to a consultation and the insurance doesn't cover it... After 10 days trying to solve it, they don't… And I proceed downwards. I will never return.

Always outstanding treatment, kindness and professionalism. Beautiful office

What a nightmare to acquire the contract, the attention was immediate but then they sent me to 8 different telephone numbers. From the first to the last from the last to the first, not to mention that it turned out with a contract that was not the one I contracted and they have been charging since September and Hire in October. With this there are 2 equal contracts where it turns out with 2 different contracts and in a single week they discounted 4 installments. They deducted €500 from me and left me without a euro. For Christmas expenses and when I called they told me that they could only return the money in installments. In this new contract they do not want to solve anything for me. He took. 8 days into the contract and my quotas have gone out of control and according to them the contract has been in effect since September 1

Marta has attended to us. The wonderful treatment. No complaints. Pending resolution of the query.
The only thing I don't like is that for those of us who have been Sanitas customers for many years, the prices are high and we don't have offers, on the other hand, for new customers there are very interesting prices. A very big mistake, not building loyalty among old customers. A shame.

In the office good attention, in the insurance as such, terrible, after a month waiting for authorizations for a surgical intervention, first they tell me that I have to pay an amount, when I go to pay it and after 10 calls without being able to solve it, now I They say that I have to pay triple the above, and to all this having to have postponed the operation. They only tell me to file a claim, that it will take 2 months to answer me, without being able to operate, terrible management

IMQ Seguros Atención al Cliente Máximo Aguirre | Bilbao

Good afternoon
Yesterday I accompanied my wife to the appointment she had for general radiology eguia n22 at a quarter past three. We arrived twenty minutes later because there was an accident on the road near the Amorebieta ITV. We already knew that the test was not going to be performed on us because they called us from the clinic, we told them what happened and they did not show any empathy with us, offering us a new appointment for October 10th....
However, we went to the clinic to ask for a complaint form, where we could record everything we had to say.
The lady who attended us flatly refused to give us a complaint form, so we asked her for a blank piece of paper and there we made a document, when it was time to hand it in she refused to put the entry stamp on me.
We feel that this lady violated our rights by not being able to present this incident, she treated us without respect and with haughtiness, check it out with the cameras.
Thank you.

Can't you imagine that you can park within the Zorrozaurre clinic facilities? Me neither, but that's how it is: YOU CAN PARK ELECTRIC SCOOTERS INSIDE!! Everyone is encouraged to park, if the scooter causes a serious accident to a patient, nothing happens, THEY DO NOT CALL CUSTOMER SERVICE to be interested!!

***UPDATE: The mixed provincial commission has considered the case, agreeing with us and forcing the IMQ Group to take care of the bill, not only for the ambulance that transported the patient, but also for the 4-hour stay at the public hospital. while we were waiting for them to send us an ambulance that took no more and no less than 4 hours to arrive.

When the ambulance arrived, it was not medicalized, which put the life of the patient even more at risk, who ended up dying a few days later. We have not received an apology from the IMQ Group, nor from its legal director who did not stop ignoring us throughout the case saying that my mother, who died 4 days later, did not go to the hospital due to an emergency. vital. However, we are happy that justice has been done and that we can finally rest in peace with this issue that has generated so much helplessness and frustration in us. You cannot have employees with such little problem-solving capacity and education. We repeatedly explained what happened without receiving any interest from them in wanting to understand the problem. After 40 years with IMQ insurance in the family, we have retired. Gentlemen, a little seriousness and professionalism, we are talking about health insurance, and the health of your clients, is a primary value in which you should place higher standards of respect, good sense and formality. Here, a family that has given up after so many decades trusting in you, since we have felt abandoned when we have needed you most.

It does not surprise me at all that you are the second worst valued in the ranking prepared by the company EMO Insights International, as the insurance group that awakens the worst emotions in its clients. I wish you all the luck you deserve, but, above all, I encourage you to work with a little professionalism and self-love for what you do.

Bad phone service. The very nice doctor sent me to prepare the insurance papers and make an appointment at the clinic counter. The girl told me that she called me the next day, after weeks I called and she told me that she was busy that she would call me the next day and it's been like that for two and a half months and I haven't received a call yet. If you tell someone that you're calling them, don't call them, even if it's to tell them that you're up to the task and that you don't have dates so as not to waste my time, even though the way they speak it seems like they've forgotten about me and aren't looking for a date. Now I have pain that I did not have two months ago and when I finish this process in another clinic I will present myself to file a claim for wasting my time like this. What a pity the treatment they give you over the phone because the doctor seemed very good and friendly.

El Corte Inglés Seguros

Very good service and attention from the girl who arranged the insurance for us and a very good offer from El Corte Ingles Seguros. Price without competition at that time.

Very good professionals, they will advise you for any of the formulas that can be offered in multiple types of insurance.

Apart from the insurance that you have to take out, they always try to sell you a few more, we went for car insurance and they told us they couldn't do it and at the insurance company office they did it for us without any problem, it's horrible

Very good customer service, they find the most appropriate insurance for your needs.

Oficina Sanitas Burgos

I don't understand, it says hours from 4:00 p.m. to 6:00 p.m. and it is closed, at least at 5:30 p.m.

They have the schedule on this page wrong and have no intention of changing it. Disastrous

I have been attended correctly and clarified all my doubts

Oficina Sanitas Las Palmas, Mesa y López

The lady who runs this office, very unfriendly, cold, sarcastic, wanting to get rid of the client very quickly and there was no one there, but no one. How unpleasant to go to this office.
I recommend that whatever you need, you do it over the phone with the Madrid headquarters or online.

Good morning, I will tell you about my experience with Sanitas. It turns out that I have had a high prostate PSA for quite some time. The urologist is considering sending me a prostate MRI. I will provide Sanitas with all the documentation. They denied it. I have been with them for quite a few years and they deny it. Thank you for being so considerate and safe. They have already proven their usefulness. none

How little desire some have to work.
Let's see where it has been seen that it is the patient who has to be making calls to the centers to see what type of authorization I need to have an MRI.
Then they complain that they are unemployed.
No competition and desire to help.

Excellent service, they clarified all my doubts. Very qualified staff. I recommend it to everybody.

She doesn't feel like working, she has a bored face. I will never go to this office again.

Oficina Sanitas 7 Palmas

The treatment received by the staff of this office (especially Malena) has been exceptional. After an incident at a medical center we tried to contact a Sanitas office, this being the first to respond. From the first moment they have been involved in the cause (as if we were regular customers), and they have not stopped until they had resolved the disagreement. Very, very grateful for both the efficiency and the human quality.

The treatment received in this office has been very pleasant, very attentive staff who have always found the best solutions for me and my family. We have certainly made the right approach to this office. Thank you very much for such close attention and at the same time so professional.

Excellent treatment of the staff. The office is well located. They resolved all my doubts when I was interested in insurance coverage. Thank you

Highly recommended. They treated me very kindly and answered all the questions I had. It has been a long time since I have had such kind and trained professionals.

Delighted with the professionals who are in the office. They solve any incident for me by WhatsApp or email. I highly recommend it.

Oficina Sanitas Las Palmas

They are scammers. When i request to end my insurance they refuse to do so and just continue sending bills forever.
It's currently been 6 months trying to end my subscription.

Excellent service, very helpful and pleasant staff. Great work guys.

Sanitas dental clinic Luis doreste silva, doctor Jorge....I recommend it....a great professional....along with the team of assistants....who are also great professionals and give you a lot of confidence and reassure you if you are nervous ... they are a very good team

I have been trying since January to solve an administration issue that corresponds to them because they give me duplicate receipts. I have called many times for them to give me a solution and they continue to happen in general because the answer is we will call you and tell you something. It's a lie that yesterday was the last call and the only person who was interested in the issue, which is your fault, was an employee who made an effort to see what was happening. David Mujica, a professional with all his words, because he couldn't spend more time with me explaining to me that there is a problem. administration. They have already passed me until May and it adds up and goes on. Just exposing that I left another company thinking that you were the best. Nothing to do once the policy expired I have decided to change with all the members of my family because we are enough. Without further ado, just say that it's not just you, there are other cheaper funeral homes with better service. In fact, I got out of one so as not to leave my son dead because he is also in this company. And for this reason I passed. But I will not hesitate and I will change as soon as the contract comes to me. Greetings and I only ask that you be a little more serious. Well, it has not only happened to me. Sincerely.

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