Wendy's

I worked here back in the early 2000's. Because of this place, I will always stand up for Wendy's from a quality standpoint. We always followed the highest food safety standards and everything was done correctly. I worked in many restaurants when I was younger and I can say 100% Wendy's had the best safe food handling practices of any place I have ever worked.

Did a drive-through on a Tuesday at 11:30 AM. Got a single cheeseburger and a drink. The burger was dry and lukewarm and I don’t think it had seen the grill for quite some time. Not fresh at all. The coldness of the condiments made it that much worse. Big disappointment.

I usually don't rate franchises, but we had a great experience with the staff and customers. It is a very friendly atmosphere all around. We went there 3 times in the 10 day visit to Denver.

I ordered a chicken sandwich and it was cold. The cheese wasn't melted and the bread was cold. The fries were warmer than the sandwich which is usually the other way around. The food quality has gone down.

UPDATE: Well, this experience was so incredibly atrocious I don't believe I'll be visiting a Wendy's for a very long time. Let's start at the beginning: I walk in to the restaurant and am confronted by a bevy of self-order systems and no cashier. The closest thing to a cashier is a woman trying hard to get orders out to patrons who are patiently waiting for their ticket to be called up. The machines are not very responsive and I have to touch my selections multiple times for the order to take. When, in the past, I might have been able to speak to a cashier there was no aforementioned person dedicated to taking orders. Oh, and I had cash, which apparently is too confusing, so I get my ticket number (219, if you must know) after a few minutes of wrangling with the machine. The machine says to remember the number and await my order at which time I will pay. So, I wait. And wait. And wait some more. I have time to return to my truck, retrieve something, go to the restroom, collect cups of ketchup and fill my drink cup before my number is finally called. It'd ordered a Biggie Bag for $5. I pay $5.30- something. A few minutes later she calls my number. On the machine I clearly requested dine-in. When I paid, I requested dine-in. When she called my number it was in a to-go bag. She says my order, Four for $4? Um, no, I ordered the $5 Biggie Bag. She seems partially confused and partially exasperated, speaks to someone on the cook line and tells me she'll get my order right. A couple of minutes later she catches my attention and hands me a to-go bag. I take it and sit in the restaurant (where I still sit). It was not changed to a $5 Biggie Bag but was still a Four for $4. Whatever. I ate it. My four piece chicken nuggets was a three piece chicken nugget. My honey mustard sauce was the Wendy's brand sauce. So, I go back up to the counter to get my receipt so I can leave feedback. She can't find the receipt. My number was on the pickup order screen, I told her my number, she called my number but when it came time to hand me my receipt she couldn't find it and then shrugged and said she was sorry. So, I have no record of eating here other than the caloric intake which will reek havoc on my gut later. I think I'll be abstaining from all Wendy's until they get rid of those kiosks. ________________________________________ My experience wasn't that bad, actually. The girl at the register, Rebekah, was very nice and seemed to know her stuff. She never became flustered while taking my order and smiled so much I had to ask her if something was wrong. I didn't order much - just some fries - while my coworker ate his side salad lunch. The restaurant was relatively clean, but as it was off hours, there really wasn't much going on. As for the food: they were fries. Salty, hot and fairly fresh. If you've been to a Wendy's then you know what to expect. This one wasn't exception in either a positive or negative manner.