Wendy's

My crew of volunteers came into Wendy’s after a long and exhausting event in a local correctional facility. We saw the line and hesitated to order thinking it was going to take too long and we had a 5 hour drive ahead of us. But when the manager, Stacey (or Tracy, there was so much bustle I might’ve misheard her when I asked her name) came to the register, that line moved FAST. I’ve gotta be honest: I’ve never had such competent, friendly, efficient customer service in a fast food restaurant ever. Stacey was hands-down the best at her job that I’ve met. The line was long and they were short-staffed and her crew constantly needed her. Yet she rang everyone of us in, made alterations to orders, assembled our orders, made sure we had everything we needed, joked with us, remembered our names, and had us out the door in half the time that twice the staff have ever done. I don’t know how she does it, but she should be both commended and rewarded. Having worked in food service and hospitality for years before managing a non-profit, I was extremely impressed with her ability to stay cool, offer great service, multi-task, and do the work of 5 people under a lot of pressure. Me and my team just the day before had been lamenting the state of customer service in America. So when we met Stacey, we were blown away. Every one of our team commented to me on her service. So, please let her know how appreciated she is and make sure she’s recognized for all her efforts. You don’t want to lose her!! Way to go, Stacey! Keep up the amazing effort and attitude! We appreciate you, signed the Deep Heart Crew

Very unique customer service. Dustin Miller was very polite respectful and genuine five star service thru the drive thru he made sure too make sure the food was how we wanted. 5 stars for customer service .

The drive I am always waiting 20-30+ even if it is one car ahead of me. I usually order a biggie bag and the last time I went my husband came with and when he asked for ranch the young female had the audacity to roll her eyes at him and toss it at him. Just because Decatur is not known for its class does not mean that you forget what being a professional is! Super sad because I love Wendy’s food.

Delicious, fresh and fast food with a friendly smile. I love their salads. Only fast food place to have ready, fresh, and quality salads. My brothers love their burgers as well.

Ordered carryout 2 hours before dining closed to avoid the line they always have. Finally got inside after a customer let me in. Was then told I had to wait in the 20 car line instead of waiting in the lobby to get my food. I tried to be nice and cooperate until the line didn't move for 30 minutes. I left after and am trying for a refund. Update: the next day I went in and talked to thr manager and explained what happened. She was just as confused as I was and went ahead and made my order fresh.