Wendy's

07/23/2023 Just got the Ghost Pepper Chicken Sandwich. Halfway through the chicken breast, the meat became totally dried out, hard, discolored, and disgusting. I'm not sure if it is freezer burn or maybe it sat under the heat lamp too long. See photo. $13 for this sandwich, drink, and fry. I'm not sure what is going on with this Wendy's, but it is consistently terrible.

It is very frustrating to walk in and have to key your own order into the kiosk. Once the kitchen gets my order, they inform me they are out of part of my order. Had there been a cashier, I could have adjusted my order instead of having a substitute I did not really want. There were only two open booths, and the rest of the tables had their chairs on them still. It is 12:30 PM. The table that was open was sticky. I will not be back here. ****Edit - Next level self-serve....a patron just had to get his own cookie from behind the ordering counter!!! No health codes were violated here.

New building, greeted by a worker asking to take our order from across the room. Ordered diet Coke it was severely watered down and tasted like it was sitting for awhile with absolutely no carbonation. Food was mediocre at best. Wife's order was incorrect. This place is new and needs a lot of help.

I visit this location a few times a week. There are always some kind of issues most of the time. Sometimes they're out of stock on some things. Their rewards system hasn't worked for awhile now, when Ottawa's seam's to work fine. There's been several times I've stopped by and their closed during regular hours of business with no notification!! Lately their chicken nuggets have been over cooked. Most the time they only wait on 1 customer at a time at the drive through. You get asked to wait at the speaker for quite awhile, when you finally order and pull around there's no other cars ahead of you!! I'm never given a receipt, I always have to ask for one. There's been a few times I've been shorted a few chicken nuggets. As far as the food quality the only complaint I have is the chicken nuggets are usually over cooked. The sandwiches and other things are very delicious 😋😋.

District manager Charles, is completely unprofessional and gives the run around to civilians he claims he hires. Paychecks are not given to newer "employees" and completely nauseating environment preparing the food. Co-worker attitudes are the only halfway decent thing and even the night manager lies to cover up for Charles. Hard to believe this once thriving restaurant let such a lunatic run Ottawa and streator stores. The better business bureau definitely needs to do research on the establishments he runs. Something doesn't add up.