Wendy's

I checked the hours on Google and they closed at 11:00 p.m. I pulled up to the speaker at 10:45pm to place my order. I was told "sorry we're closed" and I responded with well "it's not 11:00 yet is it?" They said no "we close at 10:45." None of the information anywhere online that I can see shows that they close at 10:45. Apparently the staff just close when they're ready. Makes me so angry. Since they were closed I had to go elsewhere and get something to eat maybe the best choice is just to do that from now on and leave Wendy's on Broadway in Little Rock off my list

Wendy’s in downtown Little Rock is rather busy during breakfast hours. The line is around the building out into the street. Today, I say all of this to say I was in line and was pleased with how quickly it moved. The staff had the cars moving. I could hear the lady on the speaker. My order was repeated back to me correctly. My order was correct, and my food was temperature hot.

I ordered 3 biggie bags through the app: double stack, jr bacon cheeseburger, & BLT chicken. Unfortunately, I didn’t realize until halfway through my sandwich that the meat was undercooked! My mom had the double stack and hers was undercooked as well. Undercooking foods can cause food poisoning. It’s difficult getting through to customer care, I’ve been holding for over 16 minutes now. Their Live Chat is unavailable (it’s a little after 6pm).

Food is always prepared fresh and is hot. Sometimes it's a wait but always well worth it. The young people that work in there are always polite. The beans in the chili can sometimes be a little undercooked, but other than that, I have no complaints. Burgers are always well prepared and juicy🍔bacon is always fully cooked. Best Wendy's in town.

Customer service just doesn't exist anymore. Waiting 6min at the order box. Finally was told just a minute. Waiting a total of 37min in drive thru for fries and a drink. Wasn't greeted, was actually ignored by a blond chatting and giggling.