At first, they were very kind to manage my husband's maternity allowance. When it is approved by administrative means (they said they would go to court) they do not return to us what corresponds to us for the signed contract. Now we have not received a response to emails, WhatsApp, many calls for months... And we do not know if the claim for mortgage expenses is being made. I find the informality of not responding to clients embarrassing. When you enter the website, "Connect with Unive, we connect with you" appears. That's not true, waiting months.
I brought the documentation for them to follow up on my case, more than two months ago and I haven't even had a response. Dozens of unanswered calls and zero attention. After having wasted time, it's a shame, because although Cristina was very nice, at least you have to answer customers and/or pick up the phone.
Not recommended.
I edit my opinion after a few weeks. After the initial break for which I gave the bad review, we have returned to the topic and now everything has been going great. Cristina, very attentive, explained everything to me very well, the deadlines and the attention have also been good. I am waiting for the final result to give my final opinion.
Everything is perfect, I cannot have a single complaint, on the contrary, I only have to say good things, but above all I highlight the HONESTY that has been shown to me and that is difficult to find today.
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At first, they were very kind to manage my husband's maternity allowance. When it is approved by administrative means (they said they would go to court) they do not return to us what corresponds to us for the signed contract. Now we have not received a response to emails, WhatsApp, many calls for months... And we do not know if the claim for mortgage expenses is being made. I find the informality of not responding to clients embarrassing. When you enter the website, "Connect with Unive, we connect with you" appears. That's not true, waiting months.
5 months ago0
I brought the documentation for them to follow up on my case, more than two months ago and I haven't even had a response. Dozens of unanswered calls and zero attention. After having wasted time, it's a shame, because although Cristina was very nice, at least you have to answer customers and/or pick up the phone. Not recommended. I edit my opinion after a few weeks. After the initial break for which I gave the bad review, we have returned to the topic and now everything has been going great. Cristina, very attentive, explained everything to me very well, the deadlines and the attention have also been good. I am waiting for the final result to give my final opinion.
10 months ago0
Very professional and very communicative staff. They keep you constantly informed. I recommend it.
9 months ago0
Everything is perfect, I cannot have a single complaint, on the contrary, I only have to say good things, but above all I highlight the HONESTY that has been shown to me and that is difficult to find today.
3 years ago0
Everything very good, 100% recommended.
2 years ago