The Refinery

I have been going here for massages for over a year now, and Leo is the best. So relaxing and I feel rejuvenated after every session with them. Also, booking an appointment is very easy.

The customer service is really good, everyone is very nice. The establishment is very clean and spacious. My rating comes from the waxing technique and chosen wax substance. I received a Brazilian and underarm wax. The underarm was decent. The Brazilian technique consisted of several small pulls. I am used to 3-5 big pulls and then some cleanup. It was simply very uncomfortable and kinda felt unnecessary, but maybe it was since I had a slight skin issue at the time of service. Overall, I wouldn’t recommend unless a person is used to the several (12-20) pulls technique.

Easy to find parking within a short walking distance. The salon is very clean and the staff is very welcoming. I had a brow wax and tint. Stephanie talked me through what she suggested and my brows came out better than I could have imagined. I booked my follow up appointment on my way out.

I happened to luck out with the owner. First time I have never gotten weird bumps after a wax. Not sure if it was her brilliant technique or aftercare suggestion either way I see why she’s the owner lol…thank you. 2 weeks still no bumps hair growing back slowly…

I contacted them to inquire about lightening the color of my eyebrows from their natural shade. However, instead of providing a response, they abruptly ended the call. I made a second attempt to reach out, and once again, after asking the question, they disconnected the call. A simple "no, we don't offer that service" would have sufficed.