The Maids in Jacksonville

Do not hire this company to clean your home. I have a small 1200 square foot home, and I hired them for a move out cleaning. I was told $207 for two hours, and this included walls, floors, baseboards, vacuuming, moping, fridge detailing, amongst much much more. When I went to check on the house after an hour and half of three employees cleaning, all that I could tell was done was one bathroom, and the refrigerator was being cleaned. I received a phone call 20 min later and was told it was going to be over $400 to finish. When I asked what had been done between three people and two hours, no one could tell me. They ended up leaving without finishing or doing what was promised. Baseboards, walls, floors, and more was not done. When I called I was told it was finished. Three days later after I left a voicemail, they still could not tell me what they did. They also admitted to not finishing, and still wanted to charge me $250+ for cleaning services they did not provide. If you want your home cleaned, and at an affordable price and also done correctly….. look elsewhere. You will not receive it here.

I really do not like to leave a negative review for a business but we were so deeply disappointed in not only the service we received, but the response to how unsatisfied we were that I want to inform others. I’m extremely disappointed that there was no resolution or an interest in my satisfaction. I think the response that I could have paid more if I wanted them to stay longer and do a better job is not acceptable from a business owner. I don’t know why I would pay an additional $140 when 90% of the house they ‘completed’ was not satisfactory. Especially after I already paid $338 for 2.5 hours. I would have appreciated an apology or at least an attempt at offering a solution. I was more than willing to come to a compromise that was fair for both of us but was instead met with contempt. I don’t think I was unreasonable and I know our house was not in disrepair, as was insinuated. (I hired a house cleaner because I’m already a clean freak after all.) They also broke our marble threshold in the guest bathroom in two. While I appreciate the offer to reimburse us for what was broken, I also did not so much as receive an apology for this either. I semi-regularly have our house cleaned have never paid near as much as I did for The Maids so I was expecting to be blown away. Instead, it’s hard to tell anyone was here. I would certainly not recommend their services.

HORRIBLE! Please take my advice and do NOT use this company. This is a true story from today, 3/6/2023. We asked to change our time window to after 2pm because of a dentist appointment. Jeff calls and states that was fine and we would be the last customer today after 2pm. When they didn't show by 3:15 I called and Jeff answered the phone and stated, and I quote - "they are in route right now." Well, it is now 5:30pm and no one has shown to clean our house. I even reiterated to Jeff how important today's cleaning was as we are going out of town Friday and I wanted the house to be nice for our house and dog sitter. The thing that upsets me the most is I didn't even get a courtesy call - they just no showed. That is no way to run ANY business. Needless to say I called, got voicemail and had to fire them on voice mail. They do not communicate - this wasn't the first time but this is the first time they rudely no showed on us. Complete lack of courtesy or customer care. Will be looking for another maid service that cares about their clients because "The Maids" obviously don't care at all.

I have engaged the maids for General once a month house cleaning. I find the service to be great. I really like knowing that once a month my house will be nice and clean. It really helps me out

They did a beautiful job. They managed to completely clean my bathtub from old hair dye and loose caulking, which I was delightfully surprised about! I was prepared to have to caulk over the stains they couldn't get out. I think there was a little miscommunication because I requested just the Kitchen and Bathrooms done, and was told if they had extra time they would do dusting/vacuuming of the other rooms. They ended up going over time, AND did the carpets? But it looked amazing so I did not mind. It made it easier on me moving out. And honestly I was in the shower when they called for approval so I missed their call and they went ahead with extending the time. I'm sure that didn't make things easy for Franklin and his wonderful team. I know I left it dirtier than I intended for them, but that's what happens when you're busy running around like a mad man, moving furniture out of a third floor apartment all day, and are just tired and ready to drive away with a full uhaul at midnight!! I was so relieved when I came back to clean up whatever they didn't get done and found they made my life much easier. Thank you The Maids. Highly recommend.