The Gym LA

Pros: clean, decent selection of machines, free weights for a gym its size, free towel service. Not too crowded even at peak hours. Cons: on the smaller side and pretty damn expensive for the size and amenities. Limited hours. Personal trainers seem to be more interested in chatting and taking up a machine/area for a long time. WiFi seems to cut in and out quite a bit.

The GYM LA is an exceptional fitness center and gym that offers state-of-the-art equipment and a welcoming environment. The facility is well-maintained and fosters an amazing atmosphere that motivates everyone to reach their fitness goals. Above all, Jen, the gym manager, is a game changer. Her approachable demeanor, knowledgeable guidance, and genuine commitment to members' health and wellbeing elevate the entire gym experience. Simply put, The GYM LA, goes beyond a typical fitness center, becoming a powerful catalyst for personal transformation and lifestyle enhancement.

Great Gym Experience But Unresponsive Customer Service I've had the pleasure of being a member at this gym for quite some time, and I've genuinely enjoyed my time here. The gym equipment is top-notch, always kept in the best condition, and has everything one needs for a great workout. In addition to this, the staff is absolutely fantastic. They are very professional, friendly, and always willing to assist. They've played a significant role in creating an enjoyable and motivating environment. However, my experience with the membership cancellation process has been disappointing. Despite my repeated attempts to cancel my membership due to a change in my living situation, I've yet to receive any form of personal acknowledgment or response. The only responses I have received so far are automated emails, which do not address my concerns directly. I appreciate the quality of the gym, but I believe that the customer service aspect, especially the cancellation process, needs significant improvement. It's vital that members receive the same level of attention and response when they wish to cancel as when they first sign up. Overall, I highly recommend the gym for its excellent facilities and staff, but urge potential members to be aware of the difficulties in the cancellation process. Update 6/15/2023 - Billing department has emailed me back for a resolution. Appreciate it.

It’s crazy how the manager is in the comments gaslighting customers’ experiences stating that they are “untrue” and “defamation”. Well, no girl, rarely anyone is going to take time out to write a false review for no reason. Additionally, it’s just plain unprofessional. The first thing in customer service is to always be willing to work with and believe a customer. Find a solution instead of running to Yelp to delete reviews! All customers need is to feel like they’re heard and understood and Jen is AWFUL at doing that as she accused me of lying before I can even meet her?! Hate to pull the race card, but is it because I am black? What’s the deal with you? I just met you! I’ve seen the one dude in the afternoon working the front desk and he’s probably the only good thing about this place. Overall, Jen, you’re quite mean and I suggest you should look deep within yourself and ask why and then work on it because projecting that negative energy onto everybody else won’t get you anywhere in life. Instead, you may actually genuinely put someone in harm. You never know what someone is going through, you should be a lot more understanding especially in your position and location. PS. I don’t even write reviews but I had to for Jen. Whether you know it or not, you actually really hurt my feelings making me feel invalidated and untrustworthy. If you don’t want me to use your complimentary benefits & rather have me get a membership so you can squeeze any coin you get, just say so! If you were upfront, I may have just done it but instead you decided to imply that I was lying. Weirdo energy 🥴

I've been coming to this gym for over a year and I couldn't see myself going anywhere else. The staff are all excellent, and the equipment and facilities are clean and well maintained. Respectful clientele too. Excellent community gym.