StretchLab

Beware of this manipulative owner who will tell you anything to sell the terms & conditions. Record her making the sales pitch to you, it will come in handy later. When you cancel, ask the proof and document everything. They will continue to bill you. Responding to Owner's Comments Below All Incorrect. Companies and Corporations do not build policies to screw customers. Its people like you who take advantage. I will surely be back and post evidence and additional details to help protect the community and other people from your tactics.

I was really looking forward to StretchLab. I watched probably all their videos and was ready to get my one-on-one assisted stretching session! So much so that I requested it as my birthday present. My husband went to the Holly Springs location to find out gift cards needed to be purchased online which he did. This review will focus on customer service from the support staff, my Flexologist, and the owner. When I made the appointment online, I was asked for my gift card number. I told her I didn’t have a gift card number. She said I should have received an email. I explained I had not received an email. It didn’t appear to be a big deal to her – seemed like “no worries, we’ll figure it out later” – and booked my session. I arrived for my session on Tuesday at 9am but my Flexologist did not. Excuse #1: The girl at the front desk said that they are closed Saturday, Sunday, and Monday. Because it’s such a long break, they “forget their schedule.” I can certainly forgive a mistake, but it just compounded this situation. Ok, so let’s talk about payment. I brought in a copy of the credit card charge to show that it had been purchased. The receipt showed the date of purchase and the credit card number. Excuse #2: The front desk girl said they weren’t opened in August, they opened in December. Ummm, you didn’t open until 10 months ago but you weren’t opened 8 weeks ago??? She thought about it and then said she would need to call the owner to find out what to do. Did the owner help? Nope. Excuse #3: The owner said it was a corporate issue and that I would need to go to the website and send them a message to find it. I explained that I don’t live in town. I took off work and drove from a nearby town for this appointment. It would have been great to have this information 2 weeks before when I scheduled the appointment and gave my situation with not receiving an email. So basically extremely poor customer service. In this situation, I would have expected the owner to go on and give me the session and contact corporate for me.

NOT RECOMMENDED - Still injured Horrible experiences at stretch lab. I had four or five total sessions. During my last appointment in April, my shoulder was put into what amounts as an arm-bar and the team member stretched it too far, very quickly, causing me to jerk in pain. After the stretch was released, I mentioned that I 'felt like my shoulder was burning and on fire'. After I left the stretch lab, I iced my shoulder, but lost full-range of motion. I emailed the stretch lab about my injury asking to cancel my membership as I was no longer comfortable with someone stretching me. I received a call from them that they would cancel my membership immediately and waive all associated fees. Three-weeks later, I received another $259 bill for a full-month subscription. When I email them about it, Elissa called me to tell me that they would not refund the charge as I did not give them sufficient notice for the cancellation. I am still rehabbing my shoulder to try to gain back my full range of motion to what was likely a ligament injury. My sister had a similar experience with trying to cancel her subscription after she tried to freeze it. She was being charged a 'freeze fee' without her knowledge as it was never mentioned when she signed the contract.

Started going to Stretch Lab in January once a week and it has made a noticeable difference in my over all health. I feel great after I leave and days after. Holly is great and I definitely would recommend her.

I signed up for Stretch lab to improve mobility and eliminate pain in my shoulders. I have a desk job and sitting at my laptop for years took its toll. In 3 months Holly transformed by upper and lower Body. I am able to live without pain and advance my Crossfit movements! Awesome experience.