StretchLab

A Rollercoaster Ride with Stretch Lab: Great Service, Terrible Cancellation Experience: Our experience with Stretch Lab started off on a high note, with exceptional service and a team dedicated to providing a top-notch stretching experience. The trainers were knowledgeable, friendly, and created a welcoming atmosphere. Unfortunately, our positive journey took a sharp turn when it came to canceling our membership. Attempting to cancel our membership with Stretch Lab turned into a seemingly never-ending ordeal. What should have been a straightforward process turned into a frustrating series of events, leaving us with a sour taste in our mouths. Initially, we contacted Stretch Lab to cancel our membership, expecting a smooth and efficient process. Little did we know that it would take multiple phone calls and considerable effort to achieve what should have been a simple task. The communication breakdown between the front desk and the administrative team became evident, as each call seemed to yield a different result. After what felt like an eternity of back-and-forth, we finally believed our membership was canceled, only to be blindsided by charges weeks later. The lack of transparency and consistency in the cancellation process left us bewildered and frustrated. It was disheartening to see such a stark contrast between the excellent service provided during our sessions and the chaotic experience of attempting to end our membership. In light of our tumultuous experience with their cancellation process, it is with a heavy heart that we cannot recommend Stretch Lab. The exceptional service during our time there was overshadowed by the nightmare of trying to cancel. For those considering Stretch Lab, we strongly advise caution and recommend exploring alternatives with more reliable cancellation procedures. Ultimately, the paradox between the outstanding service and the cancellation debacle left us with no choice but to express our disappointment. Stretch Lab has some improvements to make in ensuring a seamless and customer-friendly cancellation process to match the quality of their service during the sessions.

My appointment with Alix was definitely a great experience. She is very knowledgeable and explained everything she was about to do. From the moment she started I could tell this would help with my flexibility as well as the tension I was carrying in my body. For me this was the equivalent of getting a massage. I felt very similar afterwards. Certainly would recommend Stretchlabs as well as Alix. Thanks for such a great experience!!

I’ve had Kevin, at stretch lab, stretch me many times now. Each time I leave feeling much better, especially my hamstrings that are forever tight. He does a great job and he is very personable. I will be continuing with Stretch Lab for the seeable future.

Marissa at Stretch Lab in Franklin is an amazing flexologist. I have been going to her for about three months, and have noticed my flexibility, mobility, and symmetry improve by leaps and bounds, literally I can leap and bound now😂! I have hip pain and tightness issues due to arthritis, and getting these stretches in addition to the daily stretch homework she gives me, I am even more flexible than I was in my 20-30s. I was not able to sit cross legged or do many yoga poses prior to Stretch lab, but now I’m better at my yoga poses, and have markedly improved pain. I even have pain free days that I have not had in over 15 years!I recommend this for everyone especially if you deal with chronic pain. Go stretch and get your life back!

Great introduction to the possibilities of the stretch improvements and impact on my health. Kennedy’s welcome and effervescent personality was a pleasure and the perfect intro to my first session with Kimberly. Kimberly communicated with me throughout the session setting expectations and working with me to achieve the best results. I look forward to continuing at Stretchlab!