StretchLab

The team at the Stretch Lab Del Mar and Solana Beach are awesome. Very friendly, informative, and great flexologists. The atmosphere is great with the dark walls and ceiling, vey mood setting. I like that it’s never the exact same stretch and that the flexologists take and review notes of the client. It was especially nice of Jason to reach out and see if I was had any availability to come in for a stretch. It was also great of Brittany to book me out for three weeks. All around, Greta job to the team and management and ownership in creating and instilling the values. Thank you, stretch on. Matt

StretchLab has been fantastic in enabling me to achieve my fitness goals! Not only do I leave each stretch feeling relaxed and refreshed, but the staff are all super knowledgeable and have taught me numerous stretches to do on my own. I feel much more in-tune with my body! Everyone is very kind and I never worry about trying a new flexologist! It would be difficult to find a business that's as passionate about its mission and clientele as StretchLab! I am a lifelong customer!

Love Stretch Lab! Angie, the owner, is so passionate about her business and is such an amazing addition to the community of Solana Beach. She never hesitated to help someone out and prioritizes health, safety, and great customer service. Dan, the manager, is very accommodating and super sweet. 10/10!

Services, great. Ethics, not so much. Policies for canceling a membership are quite deceiving and met with pressure and loop hole policies to continue to take your money. The passive aggressive manager thought he was doing me a favor by saying "we want to avoid having to call collections". I simply feel bamboozled and taken advantage of. For more background see email I sent, my hope is to protect current and future customers: Following up from yesterday's call on April 12 with your shady manager which after the fact left me feeling taken advantage of, bewildered by a bait and switch tactic and left me paying for services that I do not want. Please see this entire thread starting from Oct. 5, 2021 note this was my 30 day notice of cancellation, followed by a confirmation email on Oct 6 stating "Your final billing date will be 10/28/21, and your final use date will be 11/28/21 " continuing to Feb 6 once again confirming my cancellation to Feb 7. I have spent SIX MONTHS trying to cancel - and today I see through your app that you have taken my new CC once again put on file for charges and received a Welcome email- the very opposite of what I want as a former customer who paid every single required bill on time. In addition your manager had the audacity to by a passive agressive threat to call collections if I didn't pay for another month(s) of services that I did not want. I will be stopping payment from my CC card company with emails texts and phone calls proving my case further more I have started a complaint with BBB and have taken the time to write reviews on multiple platforms (I have read other reviews from BBB and social platforms I am not the only one to be victimized which further proves my point) exposing your unethical ways of business practice in order to protect current and future customers. Please stop harassing me with your poor customer service and money grabbing. If you care to do the right thing please cancel my payment from yesterday trick-tactic, take my CC and name out of your system and never contact me again.

I've been going there for about 2 years now. Angie and her team have always taken care of me. Im very limber now and I highly recommend them. Just like anything, make sure you understand their policies. It's very clear how their system works.