Romeo's Pizza

I just paid $46 for ice cold pizza that tastes like it’s been on a warmer for hours. When it says it will be delivered in 60 min it’s a lie! I had to call to see if I was still getting my food for it to be trash. Update had to reheat it in the oven would really like a refund at this point not sure how they can call themselves a credible pizza place.

We were having a Christmas party on 12/26 and ordered 6 pizzas from here. We typically go to the Westerville one and never have any problems. They were out of chicken so we went to polaris. The staff was rude and messing around in the back. On our order we had 2 buffalo chicken pizzas. One was supposed to be gluten free. (You guys should really mark which ones are gluten free because the small pizzas and gf pizzas look the same). I opened the pizzas to check them and knew the buffalo chickens were wrong. I worked in a pizza place for 3 years. I knew they were barbecue chicken. When I asked the guy he said that they just changed the recipe but those were buffalo chicken… I also verified that one was gluten free and he said yes. when we got home and ate them they were 100% barbecue chicken. The gluten free was also not gluten free and my mom had a bad reaction. Please don’t go here. Make the extra drive to Westerville. We love Romeos but will never go to this location again. Never have had a problem in Westerville

I really want to like this place, but they keep making it hard. Usually the pizza tastes great, but as seen in the attached picture, they actually delivered a pizza that should have never been boxed up. I thought they were making some improvements, but it appears they need a full staff refresh. Between orders missing items, the burned pizza, and generally being understaffed and late, it makes it hard to order from them. Multiple times now I've placed orders for pickup and it gave an estimated ready time of around 30 minutes. When I arrived the place was in absolute chaos. The people working the front counter avoided eye contact and were focused on answering the phones and packing delivery orders and wouldn't acknowledge the people waiting. Orders were coming out 30 minutes or longer after the original estimated ready times. Customers were canceling both delivery and pickup orders due to the long delays. Even after already being late, my order sat on the shelf for another 15 minutes because they didn't have the resources to even look at what was on the shelf and call out the names for what was ready. We've had the same problem with delivery, where the orders showed up very late and cold.

We LOVE the sauce on this pizza! There is no place to eat at the restaurant so we take ours to a park and they provide paper plates with really nice napkins. Their online ordering never seems to work which is why I gave it only four stars.

I've been ordering Romeos for years now... ive never had an issue with their delivery or service.. I love their sauce... I keep coming back