Reed Collision Center

The manager Collin is the only reason I decided to give this a 3 star review. If not for him this would easily be a 1. My car also looks beautiful again. Firstly, communication here is a problem. Cars are most of our only forms of transportation. I rely on this to have a job. So knowing details and estimated dates are necessary. I made every call to communicate and get updates, all but one of the calls made to me were return calls. Secondly, during these calls prior to Collin, I received no actual answer. Instead it felt I was being spoken down to and told stories. On simple questions, like what date were parts ordered!! I took my car in on 11/13, by 11/29 parts were finally ordered and my new estimate to my insurance was made. This is a week and a half of my car sitting and waiting. I was told these parts would be ordered and further damaged assessed upon arrival. I finally received my car back on 12/19. The estimate was 3 weeks and it ended up being almost 5 in a half weeks. I understand things happen but again, I had no communication. Use my experience to make your own decisions on what you think is best for you.

Pretty sub par job that they did to my car after I hit a deer in my ‘13 GC, and somehow didn’t realize the steering wheel was 45° degrees to the right when the wheels were pointed straight and the transmission cooler that they replaced ended up falling off so I ended up taking the whole front end off by myself just to fix that. Actual body work was decent, but they seem very unorganized in the front office and when something bad happens the advisors and managers seem to kinda panic and the communication process between the collision center and the dealership service center is atrocious as it took an hour long process to get my car back even though everything was paid for. *What really put the cherry on top was the bullet hole that I ended up finding on my car’s hood after a 2 month long wait for it to get fixed and then they refused to pay for it to get fixed because I had driven my car off. Didn’t know people were having shootouts in the repair lot lol.

I had a more then awesome experience dealing with Reed Collision. My neighbor had backed in to my car. They got me in quick and took care of me from start to finish. I dealt with Jamie and Colin the new manager and both are very easy to get along with.

I have two vehicles at the collision center right now and so far the lady at the front desk has been great to work with. They are short staffed like everyone everywhere these days, and yet she smiles and makes the time to help. There is a new manager there named Collin, and while he is on vacation, it would seem the changes are evident for better service since the last manager has been gone. You might give them a try if you need body work. I will update this post as work on my two trucks continues....

The guy that answers the phone is extremely rude. I would not recommend this place to anybody. This is a State Farm service first place and I will be reporting them to State Farm as well. They condemn you for having an older vehicles. Don’t even want to deal with it. Very judgmental. And the guy sounds like he is from another country possibly or knows another language. Do not use them.