Quest Diagnostics

Almost a 3hr wait. Asked 2 different employees about how long so I’d know. Both said they would check schedule and come back to tell me. Never saw them again. So disorganized. Uses a kiosk to check in which is terrible. Especially for the elderly

At the office it was good, but my appointment was made through the VA and I couldn't get a person on the phone to ask questions about my appointment. There is an option press 6 to talk to an operator but it just repeats the same sentence twice then hangs up. The only way to get a person is talk to the billing department and they transfer to another menu that you also can't talk to a person and ask questions. All I needed to know was what tests they were going to do so I could see if I needed to prepare in any way because the VA doesn't tell you what all test they schedule you for

What’s going on in this lab years ago was an excellent place to lab work now it’s terrible all people arguing because they do t get help on time employees don’t want to help patients it’s horrible and they don’t have a person on the front window I’m just surprised to how horrible this place is turning to it hope management make more changes to help people better

Worst check-in experience. Room is tiny and smells really bad. No one here to check in people with actual orders. Pre-op patients should not be sent here. Disgusting.

Really needs to update what they will & will not do. Walk-ins OK. They DO NOT DO pre-employment urine drug screens. They will do urine drug screens for therapists, Psychiatrlst, etc. The check-in is SO unorganized. The program should reflect what can be done at this location... Shifts you off to a different location where they do pre-employment screening. I don't need or want that.