Planet Fitness

I had the pleasure of visiting this location on October 11th and 12th. I travel extensively in retirement, living in an RV for four years, and I've been to 20 - 30 different Planet Fitness stores, spanning Florida, Texas, and British Columbia, Canada. While I've encountered my fair share of rundown locations, in my experience as a customer, most Planet Fitness branches are generally in good condition and run well enough. However, this location exceeded my expectations in terms of care and maintenance. Having previously lived in this area, I was pleasantly surprised to find this location since it wasn't here when I left. I assumed the store and equipment were new, but to my surprise, the store is roughly four years old. Despite its age, the equipment is exceptionally well-maintained, and the facility is immaculately clean. During my workouts, I couldn't help but notice the diligence of the staff. I counted no less than four people actively cleaning, dusting, wiping down, moving equipment, vacuuming, and mopping. I must emphasize that I've never seen this level of dedication to cleanliness and maintenance at any other Planet Fitness store. Furthermore, I used various equipment, and all the leather covers appeared as if they were new. The machines were in excellent repair, and the mats I used were in great condition with no tears, marks, or discoloration. I did encounter an issue with one of the rowing machines, which I promptly reported to the manager. Within minutes of our conversation, she had the machine inspected and adjusted to work properly. While I understand that maintenance personnel are not always readily available, the prompt response from the manager (Amanda) demonstrated her commitment to customer satisfaction. After two days of visiting this location, I am genuinely impressed by the management's dedication to cleanliness, equipment maintenance, and customer service. It is evident that they work exceptionally hard to keep the facility in top-notch condition. Without a doubt, this is the best Planet Fitness store I have ever visited in the entire chain.

Planet Fitness has made it to lower Delaware, and I am thrilled! This club has everything you need for a great workout, and a workout environment. It's clean, with a plethora of equipment that will wanting to return to continue staying fit! Kudos to Taylor, club manager, and her team!

The one is Salisbury is amazing they just had a remodel and definitely gave us more room to work out! I do wish they would have put like a couple more pec fly machines in because they are always being used when I go! Other than that really great gym!

This is definetly a judgement free gym. Was not sure when I first went there but after going the past month or so I have had no issues or problems. Plenty of equipment to work whatever group of muscles you are looking to work on. If you don't want to listen to the music they play then use your phone/headphones or ear buds and listen to what gets you in the mood to workout. Have plenty of cleaning spray and paper towels to with the equipment down with after your workout.

First time there today and was met by Kat at the front desk. Horrible attitude and demeanor. Very dismissive and unhelpful. I hope that you can take the necessary steps to address this issue and ensure that other customers do not have to go through a similar experience. As for my family and I, we will not be returning. Glad I went in to sign up so I didn’t get stuck into a contract with that level of customer service.