Planet Fitness Corporate Office

I just canceled my YouFit membership and joined Planet Fitness! I have worked at several different local gyms when I lived in California and Florida. The Planet Fitness that I joined is the new West Port Charlotte, Fl. one! I absolutely LOVE it!!! I have never had a membership with a Planet Fitness and I have to say that initially I was turned off when I called and JC told me to come over so that he could show me around and when I arrived he had left! I drive a truck and it uses up a lot of gas so I was less than happy to find that the person that told me to come had simply dismissed me like a piece of garbage! But, Alexa, this smiling, happy, young lady was extremely patient with my trillion questions! I signed up online and worked out the very next day! Once more, poor Alexa got my thousand and one questions, honestly by the next day if I had been this poor girl, I would have run screaming every time I saw someone like me approaching the gym, but not Alexa, she always greeted me and all my questions and mistakes with a friendly and warm smile, she even picked me as one of her favorite new members, ya I know, me! I couldn’t believe how patient and kind this young lady had been with me and she didn’t hate me! She actually embraced me! I LOVE my new home at West Port Charlotte Planet Fitness but I won’t lie, I will absolutely miss the manager and personal trainers and front desk staff and YouFit Port Charlotte, they too are incredibly loving and kind people!

Planet Fitness is a SCAM. You can't get a free day pass to try out a location. You can't BUY a day pass to try out a location. And they require both your bank account number/routing number AND a credit card number to purchase a membership. What-huh?? There is no rational justification given for this terrible policy and not even an irrational one. The mortgage company that loaned us $360,000 for our house did not require that level of access to our banking accounts. I do not fault the local people working at the Urbandale, Iowa PF location. Yes, the kid behind the counter looked like he just rolled out of bed. But at least he was nice as he nicely told me to pound sand after I requested a day pass. 20 minutes on their online portal convinced me to sign up with another health club. And, strangely enough, Lifetime Fitness only needed a CC. Whaaaaaat???

I attempted to re-open my membership that I had at PF. I came in and spoke with a very nice young lady who told me that I would receive a discount if I presented my AARP card. I didn’t have it on me so I went home to get it. I came back the next day and a woman who presented herself as a new manager informed that they don’t take those. I said to her that a member of her staff told me that you did. She asked me who I spoke to, and I asked her, “Ma’am, do you remember the name of ever customer service rep you do business with, especially if the exchange is pleasant?” Without saying a word, she turned away from me and went to the nearest computer and said, “I’m not re-opening your membership!” I was flabbergasted. “Why?” “Because I have a no-rudeness policy and you were rude to me.” “Ma’am, with all due respect, I simply asked you a question. She raised her voice and said, “ o, you were rude.” I turned to leave and she yelled, “Goodbye. Have a nice day.” I took the last comment as sarcasm but asked her her name which she told me. I will not post her name in this review. I called corporate 3 times. Once, I was hung up on; the second time the phone just rang and the third time a nice young lady heard my complaint, promised an investigation would be launched and I would receive a call back. That was a month ago. Managers should never treat anyone the way this manager treated me. I believe that it is the mangers responsibility to listen and at a minimum be courteous and solve problems not create them. The first corporate rep told me that since the PF’s are franchises, the managers can refuse membership to anyone at their discretion. Sorry for being so long winded but this encounter took me by surprise soon e I thought anyone in management should have basic people skills.

I have been trying for quite some time to cancel my membership. After visiting several locations, l finally canceled membership on November 9th, 2023, ( Folsom/Ridley Park). But, my account is still being charged. Plus, upon further inspection l joined through my employer AA discount plan (Active and Fit Direct) so it turns out l wasn't supposed to be billed $10 monthl., and $25 monthly from them. I WILL NOT continue to deal with that childish, rude, snippy girl they have chosen to give the undeserved manager title (Amyra). I was given a bad number to speak with someone at ABC for billing issues. But, l was unable to get through to anyone. To date, after relaying that information to that RUDE childish manager, l have not received a return call from them either. It has been nearly impossible to reach their corporate office by phone or any other means. I am tired and frustrated. If l continue to get the run around, l am going to file a Class Action suit about their unscrupulous business practices.

I was a member of the Ardmore PA gym, through my insurance. It was spotless every time and the staff is very friendly and responsive. I moved, enrolling in the Pocono location and was shocked at how rude, unfriendly and unresponsive the staff is. The place is absolutely FILTHY EVERYWHERE IN THERE. I sent a certified cancellation letter to location, receiveing a call from a manager, whose name was fuzzy on the voicemail, advising I should stop in to discuss the cancellation, which I did. I was shocked again with alleged manager, joe, who is a total jerk. He advised I must pay the cancellation fee, because, unbeknownst to me, I'm in a contract. They do make it very hard to cancel. My bank account was debitied $10 again, TODAY. I called them and unfortunatly, got joe the jerk, who said I was supposed to pay the cancellation fee when I was went there to discuss the issue, but I walked away without paying. He did not advise me when I was on site, that I should pay the fee that day, which I would have gladly done, to prevent those robbers from taking more from my account. joe made no attempt to call me back as I walked away, to advise the payment or procedure. I will be filing with our state Attorney Gerneral's office. DO NOT JOIN THIS GYM. It is DISGUSTING!