Pizza Hut

When my husband went to the store in Star Idaho to pick up our order the storefront was empty. He first yelled out hello, then screamed and it took at least 5 minutes for someone to finally come to assist him. Then when he came home I opened the pizza and it was not fully cooked. I put it back into a hot oven for about 10 minutes for the dough to be brown and crisp. Not good and I am bummed since I love Pizza Hut pizza.

First time ordering delivery from here Showed up on time, actually quicker than stated. Pizza crust fell apart at the crust portion. Almost completely separated, but the cheese kinda held it together. Never had this happen before. Also wasn't cooked thoroughly. Other than that. It was okay. I'll try dine in next time.

The pizzas were burnt and had sauce all ove the crust, slices were so unevenly cut. Looks like its made by a tweeker. I called the Store. They sent a remake. That one came even worse. I called and Jake Grant who claims to be the general manager told me that the pizzas sent were made by him and they are the Pizza Hut Standard. I have bought pizzahut for years and have never seen anything like this. He called it the imperfectly perfect pizza. He said thats how they are supposed to look. Then he proceeded to hang up on me. This is unacceptable and the amount of money I spent and the pizza and service I had to deal with is unacceptable and there is no way I will go back to Pizza Hut again. He told me that is the pizza i should expect everytime, so no thanks.

So I've gotten pizza from this pizza hut a million times but recently they've revamped their staff and have changed things around. Tonight when I ordered a couple of pizzas and some wings I was VERY surprised when I looked at my pizzas and they were the best I've seen since I've been ordering from here. Nickie was the cook and he did a fantastic job. Pizza was feet, crust was great and not overbearing and I was very pleasantly surprised at how great my food was made and how great it tasted! If they this keep this up I will definitely be ordering from here more often. I ordered the garlic parmesan wings also and they tasted awesome.

I called to order a pizza. I asked if they had any specials and was told “no.” (I’ve never heard of a pizza place not having any specials.) then the person who took my order didn’t know how to take a payment over the phone and left me on hold for 15 minutes while he was getting the manager. Eventually I hung up and called back. After processing my payment they got off the phone quickly and I don’t remember them telling me how long it would be before my order was delivered. An hour later I called back to ask about the status of our order. I was told that my pizza was out for delivery. I live no more than 15 minutes from the store, after 20 minutes with still no pizza, I tried to call back again and they picked up and immediately hung up on me. I called back again and they picked up and immediately put me on hold without even saying hello. I think this is the first negative review I have ever left on Google. If you are under staffed or you messed up and forgot something, just own up to it. When our pizza was finally delivered, it was barely warm, and I’ve had frozen pizzas that tasted better than this. I won’t be back as a customer any time soon.