Northeast Rehabilitation Outpatient Clinic

Best staff ever! Office team is so professional and works hard to meet your schedule needs. The PT assistant is friendly, funny and attentive. The PT specialists are awesome. Always explaining the exercise in detail how it will help. They are kind and gentle but firm. All have grest personalities and make you laugh even though you may be hurting. True professionals and top notch team. I wouldn't go anywhere else.

Im having physical therapy on Stiles Road in Salem New Hampshire. my therapist is Tom. he is very professional, caring and compassionate. he's very good at helping with encouragement to make sure your exercises get done. The therapy is very effective and the results are great.

I would say not to schedule an appointment Northeast Rehabilitation, but that won't be necessary because you can't anyway. I called 4 times last Friday, and not once did they ever answer their phone. I left a message with all my info and contact info as requested by their voice mail. They never had the decency to even call me back. Can't even imagine what the therapy would be like, when they don't even know how to use their phones.

I have been feeling such quick improvements it has been so amazing. I would recommend this PT center to any one and I would also recommend they read all the positive comments that others have made as I have found them to be accurate. I find that the receptionist and the staff are very professional, friendly and very knowledgeable. I was very impressed my therapist gave me new exercises that were very comfortable to do when I had expressed that I tried the one he gave me at the previous visit before was bit too difficult for me. This center is very clean and safe.

I called on 6/27 to make an appointment for physical therapy and I was told the earliest appointment would be 8/3 at 9:45 and to arrive at 9:30 to do paperwork. I agreed to this appointment and my doctor sent over my PT order. I got a call from Katrina yesterday 8/31. She left me a voicemail and basically said I wasn’t on the schedule, but they did have my order from my doctor. She asked me to return the call. I called her today 8/1 and said I’ve been waiting a month for this appointment. She said she could get me in at the Plaistow location today at 12:15pm because the Salem location was completely booked until September and Windham the earliest would be 8/15. I told her I needed to confirm with my fiancé that he could adjust his work schedule to care for our toddler so I could go today at 12:15pm. I agreed to go today. I showed up at the Plaistow location at 12pm and I’m told I’m on the schedule for tomorrow at 12:30pm! I’m extremely disappointed and frustrated because not only have I waited a month for this appointment, but I also wasted my time and gas driving to Plaistow today. I called Katrina multiple times while at the Plaistow office and was put on hold the first time for 11 minutes at 12:06pm and the call disconnected. I called back 3 more times ( 12:30pm for 2 min, 12:37 for 4 min, and 12:42pm for 5 min) and every time I called the line kept disconnecting. I finally left a voicemail on my last attempt for Katrina to call me back, that was at 12:42pm. My calls were being avoided and apparently my voicemail is being ignored as It’s now 3:20pm and still no call back. This is not only unprofessional, but very disrespectful. This is my time that this place has no respect for and as a precious patient at Northeast Rehab I find it very upsetting. I would appreciate someone getting back to me as soon as possible because I have a scheduled follow up appointment with my doctor on 9/1.