Molly Maid of Northern Kentucky and Southeast Cincinnati

We’ve used Molly maid the Past couple of months. We have them come out every other Monday ($200 bi-weekly) to maintain a good clean home. Also, know I keep a very tidy home to begin with, making it easier for them to begin with. They started off doing a decent job. It wasn’t spectacular but it wasn’t terrible either. Well the last month and half the quality of job they have done has just totally gone south. It was so bad the last time they didn’t even bother cleaning my bathroom mirrors, vacuuming stairs, dusting dressers or sweeping out hardwood kitchen floors. Keep in mind those are all crucial areas that are high traffic, that had been done in the past and are our top priorities. Normally I wouldn’t complain but I was also having friends over that evening expecting the house to be clean and ready to go. So I called the office, they apologized and offered to have the team come back and do a FULL reclean. Let me tell you, that did not happen at all. They literally came and vacuumed my living room floor. Keep in mind they promised an extra good full cleaning again. My stairs hadn’t been touched. Bathrooms, toilets, we’re intentionally left extra messy to just verify the job they were doing. It was absolutely horrible. I honestly don’t know what they did. So now I’m left with still a dirty home and out 200 dollars. I will never use them again, and would never recommend them to anyone else you want to physically hold their hand while doing the job.

I’m helping a disabled friend move and needed help with getting her condo move in ready. I just couldn’t do it all myself, so we called Molly Maids. They sent 2 young women who worked diligently for 5 hours and when they were finished, the place was clean and spotless. I wanted my friend to feel good about putting her things into clean cabinets, rooms and closets. I wanted her to be able to use the bathrooms with confidence that everything was fresh and clean. She and I were absolutely delighted with everything they did. The ease of the whole process was the best part. I called one day and they were there the next and they did everything exactly as I would have done it myself. I can’t recommend them highly enough and know that we will be calling them again.

While our weekly housekeeper was on a long vacation, I contacted Molly Maid for an occasional cleaning. It was very easy to get an appointment even close to the date that I needed it. Cleaners arrived on time. They were very friendly and professional, and worked so quickly I was amazed. They left our house spotless& it was a great experience..

Molly Ain't No Maid Molly couldn't make it, "J" and "T" came in her stead. As reflected by the uploaded photos, "J" and "T" can hardly be called maids. Brief cleaning instructions were given via phone, computer and in-person; execution, on the gals' behalf, was shabby. To be fair, "T" caught up with a friend on the phone immediately after I parsed my instructions in-person. "T's" phone call lasted, at least, until I left the unit 10 minutes later... Perhaps "T" was distracted. Molly ain't no maid if she sends these girls to clean a place. Unit size: 600 ft² - 2bd/1ba Estimated: 2.5 hrs Completed: 1.75 hrs Cleanliness: 3/10 Grade: D-

I recently ordered the "final move" cleaning and the molly maid team did an AMAZING job. When we came home everything was sparkly clean and smelled fantastic. I asked for the blinds to be wiped down and they did an outstanding job in each room. The attention to detail and thoroughness they had throughout the house is top notch. Would definitely recommend their service for whatever cleaning needs you may have.