Mobility Plus Indianapolis West

Fantastic experience all around! Come here for personalized service, real empathy, and to support local family-run business to boot! My wife uses an electric wheelchair to get around and the CPU failed on her chair in the airport when we were on our way to visit my family for Christmas. We called Mobility Plus because they were on the only shop in Indianapolis open on Saturday. Thank goodness they were! We weren't able to come home very long this year and Stoddard, the owner, helped us resolve an extremely stressful issue remarkably quickly! Bonus points for getting in and out so quickly that we didn't even have to adjust our family plans for that day! My wife's chair is a smaller brand that doesn't license to brick and mortar stores and deals exclusively online, but the owner, Stoddard, did his best to try to find service information on it to see if he could help us anyway. He was so kind and honest from square one, even brainstorming ideas outside of his shop for how I might be able to reach the wheelchair company directly (unfortunately, they don't release service information to outside technicians and were already closed for the holidays). In the end he did examine the chair and told me he would open the CPU unit and take a look if we wanted, but advised against it because we were still under warranty and him doing so would likely void it since he wasn't one of their techs. He did however set us up with a rental chair that could meet all of her needs and ultimately enabled my wife to still participate in all our planned family activities and maintain her independence while doing so! He had the rental chair set up and prepared for me after we spoke on the phone even though the conversation ended with me only maybe coming into his shop. He also took extra time to show me how to break down and set up the rental so that we wouldn't have any trouble or stress while using an unfamiliar chair. He and his stepson also helped me figure out how to securely load both chairs into our rental car so that I didn't have to make multiple trips back to my parents' to stash my wife's chair and then come back to pick up the rental chair. The pricing was also very reasonable for a week's rental of an expensive piece of equipment. Stoddard shared the story of why he opened the shop in the first place with me and it is ultimately born from a personal experience with a family member and a deep understanding of how difficult the process of securing insurance coverage and finding the right mobility option for a loved one can be. The main reason he got into the business is to do his best to try to make a scary, expensive, necessary process that much easier for others after going through it with his family himself. He certainly helped me navigate a stressful speed bump in a much calmer and easier way than I was expecting. It is terrifying to have your wheelchair fail. Most users view them as an extension of themselves and being unable to move without another person's help can be limiting and infantilizing. While I certainly hope we never experience technical difficulties again, we do travel to Indianapolis frequently, and there is a lot to be said for the comfort and relief in knowing we know exactly who to turn to if we ever do have trouble again in the future when we're here.

Mobility Plus Indianapolis West is your local mobility store, and provides the skills and knowledge to assist with customers mobility needs. Check out the scooters, power chairs, lift chairs, wheelchairs, and more. Even if you just need a rental, your covered.

Excellent service, kind, knowledgeable and friendly. Best scooter rental we have had in all the travels. Thank you!

WoW! What wonderful service! We will continue to use Mobility Plus West for all of our health care needs! Great company!!

The staff fixed my mother's scooter quickly, efficiently, and for a fair price right before Thanksgiving.