LA Fitness

Been coming here for 2 years now. Recent management seems to have declined, but given that the pandemic is over, there is a lot of work to be done. And they are trying their best. Cleaning staff is also doing their best given that this LA location is in a bustling area. Close to my school and my job which is why I like it here. I stay away from the weights area due to how busy and messy it is, I partly blame the few patrons who leave everything around and expect others to clean it up. Staff overall have always been friendly and I feel safe coming to this location. The worst times are 5pm which is nothing new since everyone gets off work, but around 7pm is when it gets a little more relaxed.

I wish I could give 0 stars. DO NOT BUY THE PERSONAL TRAINING!!! I will demonstrate my horrible experience in LA fitness South Loop. The place and equipment are acceptable but the sales manager is terrible who has no professional ethics. His job is to persuade people to buy the “personal training”, and tricks people to sign on a 12 months “contract” which he doesn’t mention it at all with 240 dollars monthly payment. The total is 2880 dollars for a year! He keeps emphasizing 240 dollars and 48 personal training sessions, and I can cancel it anytime. When I came back to him for cancellation, he was typing on the computer. I thought he was canceling it for me. But guess what, I was charged again for 240 dollars. Then, I talked to the operation manager, she declined my request again. Telling me that she can do nothing with this because I am the one who signed initial on the “contract”. I did sign it on the electronic tablet without any details about the contract. But the salesman didn’t say that it is a 12 months contract.I think it is totally a scam!!! I will send an email to the customer service, and I will file a complaint to Better Business Bureau to tell them what happened to me.

This is the most poorly managed LA fitness in Chicago. I’m giving it one star because it’s the least I can rate it. I’d like to note that the janitorial staff work extremely hard to keep up with how filthy the place gets. They’re appreciated. However, this location has high traffic and the bare minimum equipment to operate as a gym. The equipment is poorly maintained. There is often not duplicate weights to complete sets and staff will tell you people steal them. Which is unfortunate but they also have no plan or take any interest in replacing equipment. All of the mats for classes are torn, ripped and look bitten. Mirrors are cracked and the “spa” (sauna/pool) is closed frequently. It’s easily the worst LA in Chicago. It’s BYOE (bring your own equipment). I provide my own mat, cable attachments and barbel cushion. For close to $800 a year this is BS.

Why say closed on Christmas to give the impression that you guys do update your calendar on google. while you guys also mark Christmas eve as open but you’re actually closed. Great management for a $60/month gym. Thanks for wasting time

These people are terrible! I canceled my membership and the lady I spoke with on the phone told me it was done and my membership is no longer active ! I am just finding out that I was still being charged $49.99 the last few months!! & the reason was “I canceled over the phone vs in person” ! If it was explained that I had to cancel in person, that is what I would’ve done since I worked in the same mall. Do not trust them; if you need to cancel, make sure that you go and look at the computer screen with them so they aren’t still trying to collect commission off of you!