Jay Wolfe Body Shop

I was given an estimate of $3,750. Naturally, I felt compelled to obtain a second estimate. A company that I was told that does most of Aristocrat’s body work, Bodyshop Unlimited, gave me an estimate of $1,000. They performed the work extremely well, and billed me $950 .

Take your car to someone who can actually diagnose AND FIX the problem. I took my car to Jay Wolf for body/undercarriage damage after an unfortunate encounter with a deer. The process itself of getting the car fixed took months, and a significant amount of calling on my end to get any kind of update on what was happening. After getting my car back I recognized some issues which I brought to the attention of Jay Wolf. Their answer to this was to inform me that they only specialize in body work and don't have a mechanic to evaluate these problems. Which begs the questions, who did the undercarriage work on the car which required replacing some mechanical components? They're "pretty sure" its not what they replaced, but they can't tell me for sure because they didn't even test their work before giving my car back. I'm now tasked with taking my car somewhere else to determine the problem.

Had done accident repairs two years back... front bumper was repainted... over time I have realized that the entire bumper has got marks from road chips and the original paint underneath is exposed on the bumper extremely poor quality of work... the ease with which the bumper is getting chipped says a lot about the quality of work

Not only did it take them THREE months to fix my car after being told they would get to it “soon”. I am currently sitting stranded on the side of the interstate having my safety pit in danger TWICE because of them. My “fixed” car first had pieces missing from the gear shift which I was told could be “mailed to me because it’s a two dollar piece and you can pop it in yourself”. Then after getting on the road I realized my hood wasn’t latched properly and could have flown up if I had gotten on the interstate that way. Then two minutes into my drive on the interstate my car sputtered- sounded awful and wouldn’t go above 40mph. So I am stranded, waiting for a tow truck and get a call from Rick giving excuses as to why it isn’t their fault- no responsibility taken and that it was “driven exclusively” as though it was my fault it happened. If I could give zero stars to review Jay Wolfe I would.

Had THE worst experience with both Jay Wolfe Acura dealership parts & service and the Jay Wolfe body shop. We made an appointment, bought all of the parts (through Jay Wolfe parts department) coordinated it with John at Jay Wolfe parts department off 103 and then scheduled the appointment with Ben at Jay Wolfe body shop and brought him the grill for the car. We showed up today for our appointment, we were told that John hadn’t had the parts brought over yet and that two of the parts that we were going to have installed can’t be installed because it had to be painted and takes 3 days to dry. They then said we needed to go to the dealership parts department to pick them up. We go to the parts department and they state that they just got delivered to the body shop. We head back to the body shop and the “manager” comes out and states that we never had an appointment (even through they already had one of the parts there) and that we had an estimate appointment. The manager then states that they don’t allow parts to be supplied by the client? (Parts that we bought from the Acura dealership) and that they may find more parts needed as they fix things? - Shady. I will absolutely never use another Jay Wolfe business ever again. Everything about the way they do business has zero tact and the mistakes that they make and don’t take credit for are absolutely ridiculous. Do better.