Gurley Leep Body Shops

They told me over the phone they would work with me and make this a seamless repair process. Lady on the phone sates “Bring it in to get a supplement submitted to insurance, order parts, and then I could bring it back just for the duration of the actual repair process.” I think great this is exactly what I need, so I make an appointment and miss half a day of work to get an estimate. I get there for my estimate and I’m told “that’s not how it works, they need the car there even while it’s not being worked on”. This is a classic case of bait and switch. Don’t waste you’re time like I did if you can’t afford to leave your vehicle here for an unspecified amount of time- subject to parts back order, or anything else that could delay the process such as staffing shortages. I don’t know why a body shop would like cars awaiting repairs sitting all over their lot when they’re drivable, but it makes me wonder if Hertz & Enterprise have any say in that, or what the motivation for that could be considering it very negatively impacts their customers. After purchasing many vehicle from Gurley Leep, I am officially done as I can no longer trust them.

My vehicle was put back together VERY sloppily after getting some body/paint work done. I even got it back with a brand new ding on the other side. This was our third time using Gurley Leep, and have never had such a bad experience before - not sure why so many things were overlooked. I will not be going back.

I have had my previous car fixed here. And I believe Zach helped me and my experience was really good. However I recently my new car got hit and I took it there because of my past experience. There wasa a rep name Amy who helped me and I had the most terrible experience. While inspecting my vehicle she asked me "what was my story behind the damage", I felt like I was being judged of some kind of fraud. There was no positive intent and she was keep pointing out things that the insurance will not cover this and that. However I went to a Caliber collisions they contacted progressive got everything worked for me with no hassale and did not disrepect me at all like Amy. Never going there again.

My car was in for repair after an attempted vehicle theft. I received a voice-mail stating to pick up my vehicle before 6P on a Friday before the Christmas weekend. I turned in my rental car and was there at 5:15P, go find the entire shop closed up. Gurley Leep left me without a vehicle for the entire Chrismas weekend. I also found my vehicle UNLOCKED in the lot after the whole reason it was there was for an attempted vehicle theft. Victimized twice on this incident. Thanks Gurley Leep and enjoy the your Holidays... Update**** Monday morning, I received an apology. My car was quickly cleaned up and a free service was offered. Although the time will never be replaced the sincere apology was appreciated.

Outstanding service and communication. They did an excellent job matching the paint to my vehicle.