Georgia United Credit Union

This bank will add periodic fees and close your account without informing you. I've had an account with them since ~2010, and since 2018 I've had a safe deposit box with them, along with an account to pay for the box's annual fee. Sometime in 2021 they began charging this checking account a disuse fee without telling me (they have my correct mailing address, phone number, and email address). Then, when it ran dry from the fees, they closed my account, again without telling me. Months later, I received my annual letter from them saying they've charged my account $65 for the safe deposit box, so I try to log on to check my balance and see if I need to top off. But I can't log on - I no longer have an account, apparently! After a goose chase of talking to three different customer service representatives, they tell me they've taken all my money from my account and closed it, and I have to come clear out the safe deposit box. This is completely unacceptable behavior in a bank, which should have a mature communications plan for when policies shift and account statuses change. It wasted my time and money, and it was just bad business for them - instead of continuing to receive my $65 every year, they got it one time, and inconvenienced everyone involved. I strongly recommend picking a bank that actually communicates with its customers.

It's the first time in 15 years, I don't know if a bank like this has been used. I asked them to buy a car. At first, they said yes. After a week, they said they won't buy it because your annual goal is low. It's very strange.

Don’t do any refinance in this brand , they are happily willing wasting your times … endless appointments. Financial representor will told you that things she/he doesn’t knows then when you came back next appointment, ask you again other stuffs to bring.. laziest ppl .. he/she won’t ask their manager what kind of paperwork was needed, their services are suck

No one will care about any of our opinions, but the new deposit album zero hits system in the drive-through is garbage. Humans over machines, every day.

I've been banking with them for years and their ATM machine is always down. As of now their drive thru is closed down. I really waste my gas coming to this bank. It's soooooo frustrating!!!