Exotic Bodies by Jim

Do yourself a favor and go somewhere else. My car was taken here after I was in an accident per my insurance. At the time I was in shock and was not functioning properly to do further investigation of this establishment, one I read the reviews I called my insurance company to remove my car and have a tow truck pick the car up. Based off of their reviews and calling the office with no one picking up the phone I did not trust this place do to a decent fix on my car. My insurance company organized the transfer of my car to a different facility when my car reached the facility it was documented good ole bad practices Jim took a knife and cut the wires of my headlights and left them on the front seat of my car ultimately causing another costly repair. Additionally there was a 4K difference on the estimate and multiple mistakes/ items missed at Jim’s than at the final place I took my car. Do yourself a favor do some due diligence before dropping your car off, nothing but a bunch of crooks who work here.

I got into an accident in Feb 2023 where someone ran into the front end of my car. My insurance recommended this body shop so naturally I had my car towed there. The body shop promised a completion date on several occasions and never communicated with me that they were going to need the car longer to fix repairs unless I called them myself asking about the status of my car. They had my car for 6 months and every time they got new parts in my car would get pushed to the back of line for being worked on. When I finally got my car back it smelled like something had died inside and they informed me that they had mice all over the facility that like to take shelter in the cars. The inside of my car was covered in mouse poop. Not only was there a mice issue but in addition to this when they said my car was finally ready I picked it up and immediately noticed a loud screeching sound. I immediately turned around to bring my car back and Jim said it they noticed the sound that morning however chalked it up to a timing belt. Upon further inspection they found another piece of the car that had been impacted by the accident that they just completely missed the first time around. Again my car got pushed to the back of line for further repairs. Two weeks later, I went to pick up my car again and 5 miles down the road after picking it up my engine seized up on the highway and I was almost hit by multiple semi's on I-70. I had the car towed back to the body shop and they claimed the cause of the engine being fried was due to an antifreeze leak that they said had been happening for some time. As someone who regularly takes their car in for servicing I knew this could not be true. The body shop would not take responsibility for the damage to the engine so I had to get my car towed to my dealership who was able to prove to my insurance that it was 100% the body shops fault for my engine seizing. After insurance paid him $12,000 in repair costs the car is now deemed a total loss due to a fried engine and a crazy amount of damage to the interior from the mice. This was by far the worst experience I have ever had dealing with a body shop for auto repairs.

I am very disappointed in the service I received. I was given a guaranteed completion date, and it wasn't even close to completed near that date. In fact, I was given a second guaranteed completion date and that was not met either. Communication is also not a strong suit with Exotic Bodies by Jim. Additionally, I had asked the shop to complete a side mirror cover replacement in the initial conversation and that still has not been completed. I brought this to the attention of the shop and was told they would find out the status. This was two weeks ago and they still have not returned my call. The shop is poor at answering the phone and as far as I can tell does not listen to their voicemails. For the longest time, their voicemail was full where I had no way of communicating with them. I was given the direct impression that new claims are priority over delivering on promises of existing vehicles they already have in their shop. Unless something improves, I would not recommend Exotic Bodies by Jim to anyone. In fact, I would recommend they find another service shop.

I hit a deer a few years back and these folks did an excellent job. Naturally, I took my truck back the second time around for a lot smaller job and it was a mistake; it looks to be a common trend recently. I had to get my front light fixed and the surrounding panel around it after hitting something on the highway. They estimated 1-2 weeks initially. I understood the delay in parts and anticipated another round of part orders after the strip down, but to tell me multiple times they need parts? After all my parts were in, the paint booth was down. Why didn't the paint job take place before? Just excuse after excuse, promise after promise, that it would be done the end of the week, no call back, oh it will be next week. Same round robin week after week. After I finally got my truck back, the check engine light was on due to them not hooking up a sensor. I took it to Ford to have it fixed, I didn't want to take it back and have it sit there. They were fair in compensating me for the diagnostic fee Ford charged me. The worst part is the truck isn't even fixed, still broken plastic wedged in there, the panel is loose since it's supposed to snap into that broken piece of plastic. I was always patient, respectful and the shop was respectful to me too, but it just got to a point where I needed to stay on them. Again, not having my truck for a couple months was not my biggest issue, I understand the parts situation. I just couldn't take the excuses and the incomplete work. I believe in honesty and completing the job you are paid for, that is it. This shop let me down this time around.

Do not hesitate to take your car for repairs to this shop. Very dependable, great work and very friendly staff. Heidi and Jim are helpful, honest and the work is very well done!!