Drybar - Walnut Creek

No one ever answers the phone at this place. After calling multiple times and not getting a call back, I finally was able to make an appointment online. I got the confirmation email that the appointment was set and then, right before I was about to leave for the appointment I received an automatic email canceling my appointment. Actually thanking me for canceling it "rather than standing them up" is what it said. I certainly didn't cancel it. They didn't even call to let me know why they had canceled it. Customer service at this place is horrendous. Avoid it.

I loved it! My hair is heavy so we opted for a braided updo and it stayed in place from 1:45p until I took it out myself around 12:30a. I'd definitely go back again!

Today I went for dry setting ..from my last 4 services I always feel here so welcomed and love to go there always for hair styling .But unfortunately I had worst service today my appointment was at 11:45 I went late there by 5 mins also I called and informed them I am running late as soon as I entered I checked in they asked me to wait so I went ahead and sit ….I waited till 12.10 that they will come and take me for the hair styling but none of them come to me however I saw 2-3 girls in the billing counter were gossiping but they didn’t bother to ask me when I went to her and ask how long is the waiting they said surprisingly did you check in ? I was like what ???? Then one girl came and said yes she checked in .I felt so unwelcomed .Staff needs to do better job for customer satisfaction .

I had a great experience today. Maggie did an excellent job on my blowout .

This DryBar location has been pretty substandard compared to others I have been to. I arrived and checked in on time. After waiting half an hour after my appointment, I was still not seen and there was no estimate for when they would get to my hair. I asked the receptionist about the delay and she said other customers showed up late. I questioned why they were serviced because DryBar terms impose a $20 fee for being late. They said they had to "bend the rules" but the point of that rule is so other customers would not be inconvenienced. The receptionist confirmed I would not be charged if I cancelled and I went to a competitor local blow out bar who was able to squeeze me in right away. In terms of styling, it's okay if you get a good stylist and if you can actually get seen on time.