Drybar - Tempe at the Watermark

It’s the typical dry bar experience, the only person that I truly loved doing my hair was haley, unfortunately she doesn’t work there anymore. She was great and made me feel and look exactly how I showed her I wanted to look. truly a talented visionary. Whenever I come in I never get the full style I ask for, it is still pretty but not exactly what I ask for with less effort being done. I love drybar and I’ve been coming to drybar since I was a teen! In the other cities like LA & NYC, they always have me looking like a star. No idea why I keep spending my money here at this location, for an exact style that I want. It’s okay for a regular flat style I guess, need a real visionary. Haley we need ya here😭

Great and friendly customer service! I’m getting married today and was running late with my friend which I know put pressure on their schedule. They went above and beyond to make sure we were taken care of and we love how our hair turned out. Already recommending everyone to come here and can’t wait to come back. 😃👍🏻

This place is great!! Great atmosphere Everyone should ask for Jenn. She has a great personality and she does an excellent job making your hair and you feel like a million bucks.

Loved my hair, but Froze when the receptionist propped opened the front door, 60 degrees outside, I have wet hair, when I mention, stylist said she wasn't cold because she was moving, still kept door open. I think the receptionist might have been pregnant, which can make you hotter. But all the customers have varying degrees of wet hair, and it is 60 degrees out

This location is horrible. I booked my daughter a dry styling appointment for 230 on today's date. She also wanted a small side braid and because there is no option on their website to click for a dry styling and braid I added that she wanted a small braid in the comments section. This is the way that we have always done it for the other locations and have never had a single issue. My daughter arrived around 210, since she got off of work early and they started her at 215. My daughter texted me upset that the stylist was extremely rude to her and told her that they were too slammed to do a tiny side braid. She said their app was terrible and she recommended just coming in to book. I've never had an issue with the SanTan Gilbert location in the app. My daughter called me at 230, and was already done. She has long thick hair and they finished curling her hair in 15 min? Major eye roll. I had called into the location and apparently it doesn't actually ring in to the storefront, it's a central number, and they were confused as to why they wouldn't have been able to do a small braid quickly either and said they would message the location. At this point, I asked my daughter to put someone on the phone. The girl who did her hair and was extremely rude identified herself as Gabriella and claimed she was a store manager. She was also very rude to myself and claimed I was lying about adding the braid in the comments section. What a ridiculous statement. She said they were too busy and down a girl and when I said a dry style in and of itself is scheduled for 30 min….They started my daughter at 215 for her 230 appt and she was done at 230. When I told her this she just continued to be rude. I told her that I was on the app at that exact moment and could schedule another dry styling appointment at 3:15 or 330 so why couldn't someone add this TINY braid?? She had no reply. I have never had someone be so condescending and rude in a service industry. My daughter left in tears for her sorority formal. As she was walking out, another employee named Cammy (sp?) saved the day. Someone like her should be the manager and represent the company. She had my daughter come back in and calm down and told her she knew how stressful important events like that could be and that she would braid her hair. She even did a much more intricate braid style than what my daughter was asking the other stylist for. What a class act! So Cammy gets 5+ stars for saving the day and the actual location and Gabriela get 1 because zilch isn't an option. Drybar should teach Gabriela some people skills and maybe tell her not to trash your website/app.