Drybar - Midtown East

I booked with a specific stylist months in advance. When I got there, I was told she called in sick. This was not true. She was told by management to stay home because they were slow. Knowing I booked specifically with her, management took it upon themselves to switch me to another stylist without 1st consulting me and giving me the option to cancel my appointment and book elsewhere. They are liars and the stylist I was assigned to did not style my hair as I asked, even after showing specific pictures of what I previously had done

It was a horrible experience do not spend your money here. I had my hair done for an an engagement party. First, the woman did a completely different style than what I asked for and blamed it on my short hair. The manager stepped in and had someone do it correctly. Second, I got home 30 minutes later and my hair is flat. The curls did not last more than 30 minutes. I normally have wavy hair that holds up curls but this didn’t hold up. My hair looks like it was flat ironed and now curled at all.

Terrible service. I was a 3:15pm walk in on Sunday the 3rd of September. Sign outside store said 7pm close and walk ins welcome. Both stylists were working with clients but acknowledged me so I took a seat. Half an hour later as both clients were finished eftpos issues held up one stylist. The other had a very disgruntled client so disappeared out the back. At 3:40pm the first stylist said “oh I thought you were waiting for someone”….”we close at four”. I said your sign says you are open until 7pm! Response was “sorry but staff shortages mean those aren’t our hours anymore, you need to leave because we are closing”. Unbelievable. The stylist could have stayed and done my hair given the circumstances. If that was my business I’d be appalled at the staff attitude to customer service and brand reputation.

Probably the worse hair styling I have ever had. My hair is naturally wavy. I asked them to simply define a few of the curls. After 2 hair stylists (thank you manager of the store for at least trying) and a lot of burning smell in the air the receptionist was the cherry on the top: she was rude beyond belief!

If I could give this place zero stars, I would. Let me start off by saying I am not the type to write reviews but my experience warrants it. They had an attitude the second I walked in and I heard the front desk lady to refer to me as the "Latino one" when my stylist asked who I was. When I showed my stylist the style I wanted (which was just a traditional blowout) she said she could not do that and the only thing she could do was straighten or curl it. I eventually said she can just straighten it. While she was straightening my hair, she burned the back of my head very badly to the point where I now have to use a Silicon scar gel for the scar. She did not apologize or even acknowledge the burn after I flinched and let her know she burned my head. I booked the appointment for a guest as well, who showed up on time but they claimed she was 5min late as that is when the front desk got to her and they refused to style her hair (and they still charged her for the full price of the blowout). After my hair was done and I paid via gift card, the front desk lady did not even say thank you or have a good day, she just tossed my gift card back at me. I am honestly appalled and have never experienced this type of treatment, please avoid.