Drybar - Del Mar at One Paseo

"A picture is worth a thousand words," and here I have 4000 words to describe our experience. This is what we paid $120 for because it was not included in the subscription. We took these photos right after leaving the salon in the parking lot because I told my husband that my hair felt so unstable it was about to fall apart. Those bobby pins were halfway out by themselves; we didn't touch them before taking the picture. That's how unprofessional the hairdresser was. She even made a group of my hair go through another group to hold them up (as shown in the last photo). I have never seen anyone do that in my entire life. If you don't know how to braid, please don't claim you do, pretend you do, or promote it in your marketing materials. I am so relieved I tried it in advance before my event day. Later, I hired somebody from Yelp, and my hair held up throughout the entire event, unlike these 4000 words which fell apart right away. I canceled my subscription immediately after leaving because that's how furious I was at that moment. I didn't yell at my hairdresser or anyone; I even tipped her well. However, as a friendly warning, I would recommend going somewhere else.

The appt availability is horrible. The concept of getting a last minute blow out is gone. Appt has to be booked weeks in advance. My last visit was for my rehearsal dinner for my wedding. I am a fairly reasonable person. It was bad from the get go. I am not trying to be unkind, but my stylist literally looked and acted like she had just rolled out of bed. Comfy would have been fine, however I was definitely put off by the lack of professionalism. The wash was ok. She didn't ask if I was ok with product, and sprayed my wet hair with hairspray. The style was absolutely awful. Uneven, some waves, some tight curls. Her techniques were questionable. After paying $75, I went home and redid it prior to my rehearsal the best I could. I have used DryBar numerous times in different locations in SoCal since it opening years ago, and my hair is quite simple to style, however, after several below-average visits, I deleted the app and will not be returning. It is a shame. The concept is amazing, however, with poor management and hiring, they will continue to lose customers.

I have no idea why this place has such a low review but I had the most amazing experience. The girls at the front desk were extremely friendly, offering me a beverage as I was getting my blowout. The woman who did my blowout was named Sky—she did such a fantastic job on my hair and we had a wonderful conversation, as well. I would recommend her and come back to this location next time I am in the area.

After reading the reviews I’m not surprised I had a dissatisfied experience here this week. I originally had an appointment at the Encinitas location but ended up staying closer to this one so I switched the appointment without checking the reviews. The only star goes to the nice receptionist who checked me in and answered my questions. It went down hill when my stylist got me. I shared I was going to a wedding later that day, that’s why I was there, and she was very uninterested in talking further, so I wasn’t going to force a conversation. I picked my blowout style and went went to wash my hair. It felt like she did even wash my whole head, and only lightly wiping shampoo around. While I can see others next to me getting a good scrub. There’s was even soap left around my ears I wiped off. Now onto the chair… she didn’t even brush out my hair and went straight into blow drying… I’m watching other women with shorter hair get treated with much more care and grace while my stylist was rushing through. I was early to my appointment, so it wasn’t like I was running late. After the blow dry she wanted to stop when I ask if she could curl my hair. Breezing through that I was finished as the same time some of the other people were there before me, again with shorter hair. I came home and had to re style it. Very disappointed with the over all experience and I will never go back to that location. Save your money and try your luck at another location.

HORRIBLE CUSTOMER SERVICE. I booked a dry style for a braid for a special event. I get there and the person who was to help me couldn't braid so they told me I didn't book it right and told me I had to leave. I asked how I booked it wrong and they said I should put in a note; I said I did (which I did); so THEN they told me I needed to put it as an add on- so I had the manager show me how to do that- sure enough THAT ISN'T AN OPTION. So she said- next time call us. NO APOLOGY for the fact that I did nothing wrong yet they couldn't honor my appointment. NO ALTERNATIVE option to try and accommodate me because again, I booked correctly. This was horrible customer service and I won't be calling next time because there won't be a next time. Thanks for ruining my special event and offering no apology.