Drybar - Cranston

Always an amazing experience. The owners, Cassandra and Jacob, and each of their staff members truly care for their customers and want everyone to have a good experience. I’ve been to other Drybar locations and Cranston is the best of the best and absolutely the most personable team I’ve encountered. I’ve never been offered the complimentary beverage at any other location and they offer every time here. They greet you with a smile and make sure you get whatever you need. My hair isn’t the easiest to do, I have a lot of hair and it’s pretty thick and curly and I never leave any appointment here unhappy with the result. It’s been such a time saver for me to get a membership here and it holds me accountable to take time for myself. My hair ends up lasting for days and I so appreciate that! I try to always book with Brittney, she is absolutely wonderful, friendly, and talented. Even if the stylists are running behind or it’s a busy day in the shop, I never feel rushed. I love to enjoy my mimosa, take my time, and get pampered. Always a relaxing experience for me. Love love love Drybar Cranston!

It is interesting for a blow dry bar that they would not blow out hair the same way that other salons do. This results in a blowout that does not last very long. For the same price or last you can go to a salon that will have your hair lasting for a week or more. I guess if you have no other choice. This is a good place to go, but there are many other places that are worth the distance to travel over thus business. 65$ for a half a$$ blowout. Terrible.

Drybar became my favorite place to go on the weekends. They pamper you and make you feel so welcome, from nice drinks to simple gestures of care and appreciation. My hair isn’t the easiest to work with, but the hairstyles are amazing, and they put effort into making sure you leave the place feeling beautiful! Sarah is wonderful and always so attentive. Overall, this place deserves a 5-star rating.

LET THIS BE A CAUTIONARY TALE TO MY TIGHT CURL CREW. The staff were very nice, but I showed up for my 1:00pm appointment and waited until 1:35 to start my hair. I am not faulting the salon for this, as they unexpectedly had a stylist call out sick, which threw everything out of whack. I specifically asked for a stylist that had experience with 4c very tight curls when I booked online two weeks before my appointment. I believe I had a stylist experienced with curly hair assigned to me (shout out to Christopher) at first, but he was swapped at the last minute for a different stylist because a repeat customer came in and requested to be with him. The manager seemed very proud of herself for “being a problem solver.” She may have solved a problem for the other client, but she created a very big one for me. I ended up with a stylist that looked afraid of my hair. She touched it so hesitantly like she thought it would jump up and bite her, and had no idea how to get the products used during the wash and condition phase past my top layer of hair. The stylist I was supposed to have (Christopher) tried to come over and give her tips on how to section and detangle my hair while the conditioner was in. My stylist ignored him and didn’t bother to detangle my hair at all in the sink. She then tried to detangle it in her chair. Two staff members (of color) came over to try and show her how to section and detangle my hair in prep for the blowout. I unfortunately did not catch their names, but shout out to them for trying to help a girl out! My stylist ended up switching out at 3 because she was supposed to be off at 2. Once my initial stylists left, two other staff started talking about how as soon as they saw her take me to the sink to get my hair washed, they knew they would have to help her throughout my appointment… YIKES. At various times, there were 2-3 people working on my hair because the stylists didn’t seem to know how to work with curly haired clients. A total of 5 different stylists were working on my hair throughout the 3.5 hours it took to go from my natural curls to mostly straight. I’ve never felt like such a spectacle. Having all the other clients staring at me like I didn’t belong because it was evident the staff had little to no experience with my hair type was mortifying. I had to fight back tears multiple times during my blowout. I actually cried while explaining what happened to my family. The way the staff operated having zero idea of how to work with Black hair made me feel like I was a burden to the Drybar, and it made me feel so embarrassed to be there. I’ve never felt so “othered” in my life- which says a lot as I used to do ballet at a school where I was the only Black girl in the class. I digress… I do appreciate the kindness of the staff that tried to help educate their coworker, but as The Drybar is not a hair school, it is inappropriate for their stylists to not be able to work with a variety of hair types: especially when they advertise on their website that their stylists can accommodate curly textures. The only good thing about my experience was that I was able to pay for it with a gift card given to me by a friend for my birthday. If I had needed to pay my own money for the terrible experience I had, I would have walked out before the service was completed, because I can have frizzy hair and be embarrassed for free; I don’t need to pay $80 to do it. I hope they take the time to do cultural competency training and teach their stylists to either: learn about how to work with very tight curls adequately, or admit when they don’t know prior to such a customer coming in so an experienced stylist can meet our needs. I cannot in good faith recommend the Drybar to the multitude of curly haired people I know after this horrendous experience. They get one star for having a clean environment and providing a drink- also I can’t leave zero stars. A mimosa doesn’t make up for my mortification. P.S. I’m not happy in last pic. Sent to person who bought gift card. Didn’t want her to feel bad.

Beautiful place. All Stylist are skilled in hair washing. Bathroom are clean. Plenty of parking spots, in a convenient location. Near a highway, gas station, restaurant, grocery store, and ice cream shop! Check out Dry Bar.