Dr. Drain

Five stars doesn't adequately reflect the tremendous job Jordan and his crew did on my project. I had a good sized addition project for my home that required a new tie-in to the main sewer as well as underground water and gas lines. Jordan developed a plan to directionally bore under my existing garage to run a new sewer line, and directionally drill to run the required water and gas lines. Jordan and his crew were fantastic to work with! It was such a comfort knowing that I had the right company for this project. Everything was completed above and beyond my expectations. I wholeheartedly recommend Jordan and Dr.Drain without hesitation.

I've been a loyal customer of Dr. Drain for almost a decade, but recently had a terrible experience. I was having countertops replaced, and the company required that a plumber unhook and re-hook the sinks. I had a couple leaky shower faucets and thought I would have it all addressed at once. The quote I received for these jobs was $1745 ($385 X 2 for shower valve cartridge replacement, $400 for bathroom faucet installation, $275 for kitchen faucet installation, $300 for disposal installation). This seemed really high to me so I contacted the owner (who used to be the one to do the work at my house, and I was very happy with him) to confirm the pricing. He said those were standard prices, but kindly said he would cover one of the jobs for me. The disconnect of the two sinks goes fast; we schedule the tech to come back to reconnect them and do the other jobs. 1. The date we schedule turns out to be a day they are not working so we reschedule. Wait all day and the tech never shows. Somehow the appointment disappeared due to a "glitch in the system;" they try to reschedule me for a week later, but I push for earlier and they send the tech the next day. 2. He reconnects the sinks and installs the disposal, but tells me the dishwasher discharge hose is too short so he had to do something handymen but not plumbers would do, that I should make sure to be home when I run the dishwasher, and that they can't be held liable if anything happens - but "it should be fine." 3. The tech works on the leak in the master bath but can't get the shower handle off. He needs to go get a new set of allen wrenches, so we have to schedule another time for him to return. 4. 4 days later, he fixes the leak in the other bathroom by replacing the cartridge, then is able to get the master shower faucet handle off. He fixes the leak just by cleaning off the parts, but then can't get the handle back on. He will need to get a new handle so will have to come back yet ANOTHER day. After he leaves, I realize he has forgotten to put in the new shower head I asked him to install. 5. The next day he installs the new shower head but then tells me the universal handle he got doesn't work. He will have to look around and see if he can find something, probably online while he is watching TV bc he can't spend hours driving around looking for one. I offer to look as well to try to expedite the process, but of course I have no idea what I'm looking for. We agree we will both look and stay in touch. Also, before he leaves, he asks if I still want to replace the cartridge in the master because if so, he will have to order it. At this point, I am so confused. If the plan the whole time was to replace the cartridge, shouldn’t he have ordered it already? Also, if he fixed the leak, why would the cartridge need to be replaced? I tell him no thanks. After he leaves, I discover that the new shower head that he installed is loose and spins when I take off the handheld piece. 6. I call the owner to discuss what is happening, as it feels ridiculous to me at this point. The tech has been to my house 4 times and the job (which I thought would be straight forward) is not complete. The owner is in support of the tech and says parts can be tricky to find, we might need to replace the valve which is expensive, and that I should be patient. 7. The next day, the tech leaves a voice mail saying he has called all of their suppliers, no one has the right shower handle, and I should call him back. 8. I am so frustrated that I call another plumber for a 2nd opinion. He reattaches the handle and tightens the new shower head in less than an hour, without needing any additional parts or special tools, for less than half the price. 9. I contact the owner to discontinue the job. He doesn't charge me for anything in the master bath and comps me $250. I appreciate the gesture, but the whole experience was such a disaster and so expensive that I won't be hiring them again.

They did a trenchless water line repair for me. Minor snags were encountered that were not their fault, and were dealt with perfectly. Jordan, the owner, was on the job the whole time, and is a real pro. In addition, it's great to know that as a customer you are dealing with the owner directly.

I can't speak more highly of my experience with Jordan at Dr. Drain. My boiler quit working so we were without heat and hot water for several days with a cold snap coming. My boiler is 17 years old. The first two companies I had come out and take a look told me that it would be pricey to repair bc the parts are hard to find given this boiler is no longer being made, and because of it's age, they strongly recommended I invest in a brand new boiler system. The cost of doing so is incredibly high so I thought I'd get one more opinion. I had a friend tell me about Jordan and Dr. Drain as he had replaced her whole system 3-4 years ago and she spoke highly of Jordan. Not wanting to pay another weekend trip charge, I called Dr drain and left a message on Sunday saying I hoped someone could contact me on Monday and come to my house asap. Jordan actually called me back on Sunday to get a little information about the situation and my boiler and he said he'd come out on Monday. He did and incredibly, he said he thought the boiler was not only fixable, but that he thought with the proper replacement parts and maintenance it could last another 5-10 years! Now granted, that of course remains to be seen, but the immense relief I felt about a less than $1000 total repair bill to spending over $20k on a new system is almost immeasurable. Jordan was personable (he likes dogs so that's always a plus), direct, efficient and genuine. I am so very thankful for this experience and I will be using Dr. Drain for all of my future plumping etc. Issues going forward. Thank you Jordan.

We recently had a water heater leak and called the installers from 6 years prior, Dr. Drain. To make a long story short, the leak was not caused by a failed water heater, but a failed pressure reducer. Brett from Dr. Drain, in consultation with Jordan the owner, diagnosed the issue over the course of a few days and eventually replaced the pressure reducer. This saved us from a potentially much more disasterous home repair. Brett was an excellent communicator as he worked through the differential diagnosis and competent technician. I highly recommend this small business.