Delegación SegurCaixa Adeslas

A terrible company, luckily I can't unsubscribe because that's what the company requires. Disastrous management from the beginning of his administration. Poorly trained and poorly educated operators who answer calls late and hang up when they want as soon as they cannot give you a solution, or tell you that they will call you again because the program is not working for them (like this for two days). Second poorly managed part, they send an operator home to evaluate the data (any operator can be a plumber, electrician, or a simple pedestrian because it has nothing to do with the breakdown you have) takes the photo (if they manage to take it because then you may find that your accident is stopped because the photo is blurry but no one contacts you to inform you of anything, or that they send an operator who does not understand gutters but takes a photo of you from the sidewalk , without going up to see it. That way nothing is valued. Third part poorly managed, it takes them forever to give you an answer, you have to be calling every day because no one tells you anything. I have been fighting for 3 months to get just one acceptance, they try to make you get tired and you will repair it when you are fine. They take all the money every month. When you pay someone to repair damage and I don't do it, what is it called? I have 2 complaints and claims and I will continue Don't contract anything with them!!!

I give it one star but I wouldn't give it any. The worst insurance company. I have a water leak problem that reaches my neighbor through the drain, they send an external technician who comes to take photos of both my bathroom and the neighbor's and after telling me that my company does cover it and that in a few days the bricklayer will have to call me to set some slabs and the painter to paint the neighbor, 2 weeks go by without calling me, and in the end I have to call and they tell me that they have called me from a 91 in Madrid (I had no call from Madrid) and that my insurance does not cover the leak because it is my wear and tear problem... I should call the technicians who came and they will give me a quote themselves... Why does one want home insurance if then Are you looking for any excuse? Fatally bad we started with this insurance, I'm going to take you to consumption.

The worst home insurance company, which in turn parasites the others. If you are from Caixa you are from Adeslas, if you go to the mutual insurance company you are from Adeslas, but don't have the slightest problem, they will look for any excuse not to comply with even the most basic things.

Lourdes took care of me. Her attentive and kind listening to understand what was required and her efficiency in solving the problem of administrative mismanagement at the clinic where she had been treated, made my visit to the office very pleasant. It's nice to find professionals like this, especially in jobs like this in the health area, where efficiency and empathy are essential to deal with patients

By phone or website it is very complicated to make arrangements. You come to the Guadalajara office and everything becomes easy if Alberto helps you. Polite, friendly, efficient and proactive. My 5 stars go to him.