Extremely disappointed with Claro's after-sales service. Hiring the plan and installing it was quick, however, problems arose and were not available to be fixed. They installed the modem without access to 2.4ghz Wi-Fi, at the beginning of the month, and would only have assistance for the 15th, that is, there would be 15 days without internet to then have assistance. We had to re-contract the plan from another internet provider.
Manager Joyce was very responsive throughout the beginning of the hiring process, but after she went on vacation, there was no one left to resolve the problem.
I do not recommend.
The service is very good, the plans are affordable and the consultants explain objectively! I highly recommend it, at home we are all clear from today 😘🙏
Great service, I was attended to by Karina, and the manager Joyce is to be congratulated, very attentive, she attended to me until after her hours, I recommend this store a thousand times
Too top! I did everything with Joyce over the phone, she gave me great service, I highly recommend it, and besides, Claro's network is the best of all, you can't beat it
0
Extremely disappointed with Claro's after-sales service. Hiring the plan and installing it was quick, however, problems arose and were not available to be fixed. They installed the modem without access to 2.4ghz Wi-Fi, at the beginning of the month, and would only have assistance for the 15th, that is, there would be 15 days without internet to then have assistance. We had to re-contract the plan from another internet provider. Manager Joyce was very responsive throughout the beginning of the hiring process, but after she went on vacation, there was no one left to resolve the problem. I do not recommend.
5 months ago0
The service is very good, the plans are affordable and the consultants explain objectively! I highly recommend it, at home we are all clear from today 😘🙏
5 months ago0
Great. Attendant notes. 1000 for Duda. Open from the stores of course. Araranguá
a month ago0
Great service, I was attended to by Karina, and the manager Joyce is to be congratulated, very attentive, she attended to me until after her hours, I recommend this store a thousand times
10 months ago0
Too top! I did everything with Joyce over the phone, she gave me great service, I highly recommend it, and besides, Claro's network is the best of all, you can't beat it
9 months ago