Chick-fil-A

Opening day was great, but nothing but trouble since. Ordered ahead for pickup - 2pm - arrived 2:30 - still waiting at 3pm. Ordered 3 salads today w chicken - got home - no chicken on any. Tried to call 3 times - no answer any time. EDIT: Since I had my receipt, management made good on the missing chicken, but still had to stand in line & wait like anyone else.

Really happy to see CFA open in Fairfield and managing the crowds. They had a ton of staff ready to take orders while in line, that was great. The space is modern and has a ton of seating, can’t wait to see how it does in the warmer months with the outdoor area too. Food was great and typical CFA fare, the only thing I found odd was no frozen drinks or milkshakes right now. I get they may take longer to make but that was a little bit of a bummer after getting parked, waiting in line and then finding that out. I’m sure they’ll get everything going soon though as the staff works through opening week! Was happy to see a separate area for Mobile Pick-Up this should be pretty easy for people once business levels out some and Uber eats/etc open up as options.

Been here twice in the couple weeks since it opened, been screwed over both times. First time they gave our order away to someone else then re-made it wrong (check your orders before you leave). Second time had to wait 45 minutes for a mobile order, plus another 15+ before giving up for a milkshake that never came. Food was ice cold by the time we left the restaurant. Incredibly mismanaged and disorganized, and the staff had an attitude both times.

This was the 3rd time they got my order wrong since they opened. I even asked the kid who took the order to read it back to me and still it was wrong. I will never go back again, and people should know to check your orders BEFORE YOU LEAVE.

DO NOT USE THE APP! DO NOT ORDER AHEAD. Ordered my food for pick up at 8:30. Got there by 8:40 and stood for 40 mins waiting for my food! Why did I order ahead of I still gotta wait. I watched two door dashers come and go and a number of people ordering in line that ate in the restaurant and left. Update: now the app doesn't work. What is going on?