Chick-fil-A

I have been coming to this chic Fil a for a bout two years now and it has slowly declined in service time and an incline in order mistakes. It’s a joke when all the chic Fil a app signs say “skip the line with the app” but when you use the app for find yourself in an even bigger line inside the store with other people waiting for their food. Just tonight the app said my food would be ready in 4-9 minutes and I’m sitting here after 15 minutes still waiting on my food. No good.

This is what my minis looked like when I opened them...like rats had been chewing on them! The bread had not been cut, just torn apart and some chicken pieces tossed on top. I've gotten minis here before with only two pieces of chicken instead of four, but this "takes the cake," which I would have rather eaten for breakfast instead of this mess. Do better Chick fil a!

Despite the recent negative reviews, I had to come on and give a HUGE shout out to the amazing service I received this past week. I pulled into the drive through for a spontaneous dinner because it had been a long and stressful day. After completing my order, the employee (Andrew) gave me my total and I reached into my bag for my wallet... which was NOT there. I frantically searched but had 0 cards in my bag. I did have some cash, so I counted in and happened to be $2 short. I mean, just $2 dollars. I figured maybe Chickfila would just waive it or something, but instead this employee pulls out his OWN wallet, and hands me $2 and says "Don't worry, I'll spot you." I was shocked at his kindness, and also felt so bad that I was taking his money!! Once I got to where I would pay with cash, I actually found a card I had stored in my car, so I was able to return his money to him. But I was just blown away by that act of kindness, and it meant so much to this frazzled mom in that moment. So, I wanted to share, and big shout out to ANDREW for exceptional service!! THANK YOU!

So I have never had bad service from any store. 8:03pm I get myself and grand some food make it home 15 min away. My fries cold and I speak with manager and he makes and app adjustment. I call back to tell him about the rest of my food was cold and he stated he could not guarantee me warm food that long because it was now 8:47pm. the food was cold all at the same time, smh. I am going to write it off that it was closing time but I am disappointed!!!!#7331427

Specifically chose to visit this location because of the usually consistent drive thru experience AND hot fresh Chicken sandwich. #1 meal to be exact. I had to wait forever in the one drive thru lane and the usual employee taking order and payment was not there. It was around 8 pm and many cars in line. Even the "my pleasure" spoken at the pickup window was terrible. Let me tell you the wait was not worth the food I received! The fries were very hot and delicious but the quantity was very small. Usually I can never finish my fries but finished them and was so disappointed I did not receive a full serving.. The very worst part was the chicken sandwich. It tasted bad, was rubbery and the crispy breaded was not there. I seriously had to force myself to eat half of it because I wouldn't have another chance to eat that night. If anyone has tried the new chicken sandwich from McDonald's that looks like a Chic-fil-A knock off then you know how bad it is. I am not kidding the sandwich from Chic-fil-A tasted just like the McDonald's one. Very disappointed.