Chick-fil-A

We went through the drive thru and had our order submitted at 8:33. We had a big order so we were understanding when they had us pull forward. Around 8:55, we began to wonder where our order was. We didn’t go in earlier because multiple workers looked at us and we assumed they would try to figure out why there’s still a car waiting. At 9:05 we went in and we overheard a worker say they thought we were from the car waiting, which shows that they knew we were waiting for something, yet did nothing. We told them how long we’ve been waiting and that we wanted an update on where the order was. They grabbed a manager, he took our receipt, said that it’d be out shortly, and then disappeared. We didn’t get an apology, a coupon, a mention of a refund or anything and by the time we got our order all we got was a “sorry” from the bagger. I get mistakes happen, but no one tried to fix or mend the situation, and despite the workers knowing we waited 30 minutes for the order, they still gave us half filled fries. I’m disappointed in this Chick-fil-A, I’ve never had this happen at the Orchard location, and I’ve never had such a bad customer service experience.

The consistency at this Chick-fil-A location is one of the best if not the best that there is around this area. My order is always right and they make sure there are no issues or any further assistance needed before I leave. I’m very happy and always willing to come back to this location.

Chick-fil-A always gets my order right and always tastes amazing no matter what you order on the menu. I've tried almost every item on the menu and it's all good. Not to mention, the service, you can absolutely tell that they care about what they do and making sure that you are happy.

The people who stand outside to take orders stopped taking them right before it was my turn. Seemed like they were taking a break which is fine. But then they started taking orders again two cars behind me. No one took my order at the speaker box either so I had to place it at the drive thru window. AND then rather than rush my order they made me wait for 7 other cars, I counted, before I got my order. I placed my order at 5:41 and didn’t receive it 5:53 and I had to walk in to get my food after they said they’d bring it to me.How ridiculous!

Rafael the server took great care of me and is so respectful and professional. I accidentally ordered the wrong sandwich and he fixed it for me immediately! It's a beautiful thing really here at Chic-Fil-A, a fast food restaurant with such good atmosphere you can bring your whole family out to eat dine-in, my hat is off to this place! Will recommend to anyone!