Chem-Dry Corporate Office

I wanted to share that about a half hour ago one of your vans almost got in a crash with an ambulance. Your company vehicle was not looking as he was going north on Country Club Rd through the light and an ambulance was coming through on Crawfordsville Rd. from the east to west. Several cars including your Company van was not watching or saw the RED lights on the ambulance. If there was an accident, ChemDry would have been one of the vehicles responsible. I thought it was my responsibility to let you know. I was at the stop light and was taking my granddaughter to school.

Had an appointment between 8-9am, at 8:33 the dispatcher calls and brings up the fact that it is drizzling and ask me if I still want my carpet cleaned. I say yes. I can tell she is trying to talk me out of sticking with my appointment, but eventually she tells me they are running late and will be here between 10-noon. That was fine with me. In fact it had stopped drizzling so even better. She calls back at 11:26 and tells me they are running late. I told her that is ok. Then at 12:18 She calls me pretending that she is the tech who is supposed to shampoo my carpet but I have talked to her so many times this day I know her voice. But anyway she tells me that she almost got into a car wreck and she is on the side of the road having a panic attack. By this time I have wasted half my day and so I go along with the act and get in character right along with the dispatcher who is pretending to be the shampoo technician and agree to reschedule which I will not. I dont know what happened after the pandemic , but It is like pulling teeth to have any company come and provide their service that they advertise about.

Dear chem dry yes other carpet cleaners do pay attention to what you do hears some training photos of how a real professional sets up his van my van the one not parked in the house 😃