Caliber Collision

I called less than an hour ago and the lady at the front desk was able to assist me very easily and was the sweetest. They were able to take a look at my car that day. Robbie was able to take a look at my car as soon as I walked in. He was able to fix up my car for me to drive it around safely. He was extremely helpful on giving me advice on what to look for specifically to my make of car. he also gave me lots of recommendations to where I can take my car for other services that they do not offer. The whole staff was really friendly and I was amazed by the customer service as good service does not always come around often. I would recommend this location to anybody who needs any type of collision repair. You will get honest work done and timely. thank you Robbie so much for being so helpful and genuine at your job.

From start to finish Caliber was the best. Customer service was exceptional and is obviously very important to them. Everything went by the numbers and the personnel who handled each stage of the repair process were so knowledgeable and professional, but still personable and friendly. Regular text updates were really helpful and it was amazing that they took the extra time to send them. I would recommend Caliber to anyone.

I've had a couple repairs done here, one to replace the drivers side mirror and door panel due to a low speed collision, and one to fix a quarter panel. My car came out great both times. They've also been able to do a couple quick fixes on my car, including replacing door window trim and a missing fastener for in the wheel well. They were able to do these on the spot. There's a great group of people working here too. I recommend them for your collision/body repair needs!

I chose this location for my vehicle repair due to its good rating. I hope not to come across as arbitrarily rude, but this review is well deserved and factual. I hope the time and effort I took to write this is not in vain. I would not recommend this business nor would I use them again. I waited five months or so to have my car repaired at Caliber Collision Royal Blvd location, Boise Idaho. I dropped my car off and the initial finish date was a little over two weeks, although a representative there said it may take longer due to damage. It was decided that it would take a little less than one month. Robbie would give me consistent updates. The date was also consistently pushed back. Initially, communication was good. I went on vacation due to the extended time given. Robbie called/texted me to tell me my car was finally done and that he could drop it off. Due to where I live, I felt it best to just keep it at the shop which wasn’t ideal for Caliber Collision - or that is the impression I got. That is what ended up happening. After returning to Boise, there was some confusion and major inconvenience when finally picking up my vehicle due to a lack of professionalism and communication from Robbie and staff. I picked up my vehicle almost a month and a week after dropping it off and I find a piece of the interior completely missing from the console, the passenger seatbelt reel completely pulled out and unusable, as well as black tape/paint on the passenger door noticeably and largely scratched . I call and schedule to drop it back off for repairs which they are willing to do quickly and are very apologetic. I told them I had a few days before I go on TDY (temporary duty out of state) for three weeks and they GUARANTEED me it will be completed within the next few days so I could FINALLY have possession of my truck. A few days later - they called me saying they had found a brake light leak due to their removal and replacement of the rear window during their previous repairs. During my entire TDY - Robbie, staff, etc NEVER called/texted me about my vehicle. When I got home on a Friday - I immediately called the company to where a female attendant told me they would call me in a few minutes with an update. That never happened and they are closed on the weekend SO I had to wait until Monday for further confirmation. Monday - I get in contact with them and they tell me my vehicle is NOT completed and requires a few more days. I finally picked my truck up and there are three large scratches on the interior door plastic - I had a vintage National Hunting Association sticker that was given to me from a family member that I ultimately placed on my vehicle rear window, and now it’s gone due to the replacement. I admit, that is a very small complaint but still, very sad and very inconsiderate. I DO NOT WANT TO GO BACK OR DROP OFF MY CAR TO CALIBER COLLISION. I suppose I’ll just leave the scratches and worry about it later. They gave me a 4:00 PM Pick up time, which got pushed back to 4:30PM. I arrived at 4:50PM due to getting off work later than expected, only to be waiting until 5:30PM because the truck was still not completed. This experience has taken two months. The manager or whatever he was- admitted to me “they dropped the ball” and even placed blame on his staff. As an active duty military member, “extreme ownership” is very important to myself and my Sq. I feel as if Caliber Collision, Royal Blvd lacks professionalism, discipline, and accountability. I would NOT recommend this company.

As a female having to go into a car place alone most people would take advantage of this and either up-charge me or tell me I need something else fixed when in reality I didn't. This place was the absolute best! I went in asking if they would be able to fix a couple scratches on my car door and Robbie looked at my car to see if he could help and luckily he was able to get out my scratches. Robbie was the absolute best and I will be going back here if I ever need something fixed on my car!