Burn Boot Camp

5 stars isn’t enough for Burn Boot Camp at Hilltop! I started my fitness journey again in January with really no clue how much I would actually go. Since joining I have changed for the better, I am currently down 30 pounds and have gained my confidence back. I am strong er and can do things I wouldn’t have been able to a year ago. The trainers are probably some of the most amazing people I’ve met! I used trainers before at other gyms and never felt a genuine connection with them and always quit, but the burn trainers greet everyone with a high-five and genuinely make you feel like you belong! Burn is a second family and I look forward to walking through the door. If I knew I was going to be gaining all of this and improving my health I would have joined much sooner!

I have been a member of Burn Boot Camp for about 10 months. I have lost over 20 pounds, having gained a significant amount of muscle mass on in addition to lowering body fat percentage. The trainers really push you to try your best and foster an amazingly supportive community of members. They are always handing you a heavier weight, confident you can handle it, or providing you with a modification if something is not within your limits. I love the variety of exercises and the dynamic nature of each week. For someone who started out with no gym experience, the exercises are always explained thoroughly as well as demonstrated and have remained challenging all these months later. Included in the price of membership is childwatch during specific camp times throughout the day) and I cannot emphasize enough how gracious the women who run it are. My almost two year old loves it.

After being a member since May 2022, I did have an overall good experience at the Hilltop location. The trainers there have always been wonderful, and cannot say enough good things about them. However, I was shocked at the way the corporate side of the gym handled my request to freeze/pause my membership for the remainder of my pregnancy. I am 30 weeks pregnant and was not able to participate in the majority of the workouts, as they were very uncomfortable at this stage. I contacted them about doing a freeze and they informed me that I was required to provide a doctors note to freeze, and would then be resuming my membership 8 weeks post partum, unless another doctor's note was provided to extend my return. While I have no interest in re-joining Burn in the future, your current and future members deserve more. I would like to suggest revising your policy, which demands doctors notes to pause and keep a membership paused in this situation. Being 30 weeks pregnant and uncomfortable during the majority of burn’s workouts should be enough. Having to show proof and then deciding when I should be ready to return seems like a step too far. I truly hope in the future, other people in my situation are treated differently. It is such a shame for my time at burn to end on such a bad note.

I purchased a 6 month membership and was only able to use it 2 times before I was diagnosed with a herniated disk as well as an auto immune disorder all within the same week and am now unable to use it. I attempted to cancel my membership 11/28 but couldn’t reach anyone until 11/30, when I was told I needed a doctor’s note to cancel. My doctor was out of the office and unable to get me a note until 12/7. I sent my note but was informed they needed it by 12/6 (7 days before my draft date) so I now have to pay another $165 for another month I cannot use. I asked for them to refund me given the unfortunate circumstances and my attempts to cancel prior to 12/6 but they refused. Instead of spending that money on my 11 month old daughter for Xmas, I have now given this company over $500 dollars and I’ve only been able to go twice. For a company that advertises support for postpartum moms, they sure do a poor job of supporting a postpartum mom in the thick of things. They left a bad taste in my mouth and I will not be supporting them going forward.

I am truly disappointed. I have been to 10 different Burn bootcamps in the East coast and by far this was the worse one. This was the second time I came to visit and was received in a very cold and disengaged environment, just like the first time. They didn’t ask for my name when I arrived, no high fives, no questions asked, even though I arrived early; I felt ignored. The next day, I was late by 6 minutes because of traffic and got off work a bit behind schedule and they still didn’t let me workout. I have been with Burn for almost 2 years and have never experienced anything like it. I won’t be visiting this one ever again. If you are coming for the first time to a Burn location, know that this isn’t the way Burn is, Burn is all about community and kindness, it’s welcoming, warm, caring, and supportive, the opposite of this location. I hope they change their ways.