British Swim School of Clifton Sport & Fitness

I cannot say enough; this place turned my 5 yo into an ocean swimmer with survivals skills beyond expectations. The PRICELESS skill was teaching him back floating & breath control back to safety when tired and stranded. I want to take this moment to thank and wish Happy holidays to these AWESOME people: .Kayla, .Josiah, .Wendy, .Melissa, .Justin, You guys ROCK, keep up the good work.

When I first decided to enroll my kids in Swimming classes the main thing that caught my attention about British Swim School was the survival skills they teach before anything else. I have an autistic son who loves water, no matter what or how it is. I wanted to keep my kids safe around water. I love the way they teach and how gentle the instructors are with kids.

British Swim is a wonderful program with lots to offer. I rated it only 4 stars because they have a heavy turn over of instructors which can be frustrating. Just when you have found 1 you love, a few weeks later that instructor is gone. However, I encourage everyone to enroll their children in swim class and British Swim serves all ages. The facility isn't fancy (Clifton) but it serves it's purpose. The key will be in finding an instructor that is compatible with your child and that's by trial and error. My child began swim class at the age of 3.5 and is now 5 swimming in 12ft deep water like a little fish. The program is effective and that's why I keep her enrolled... year round! (but it's not mandatory) I just personally feel consistency is key.

I have been coming here to clifton for a few weeks now with my sister and her kids. The kids love it here. The Deck Ambassadors are super helpful. They ask me about the kid’s swimming progress. The swim instructors are nice and patient 👍👍

BEWARE- my daughter attended this BSschool for over 2 years and I’ve watched the level of customer service drop year after year. It got to the point where the last 6 months has been hell at the Clifton location. Week after week it’s a new instructor and it’s clear these instructors are leaving for a reason. I inquired and this place doesn’t treat their staff right so why would they treat their customers correctly. The price consistently goes up with poor results. The last draw was when I sent a concerning email about an instructor that was alarming around the little girls, including my own daughter. This concerns email went UNANSWERED for almost 3 weeks and I had to send it 3 different times. I plan to share my unanswered email with the BBB and others because a manager never even seen my concerning email and to date this instructor still works there and NO investigation was even done. I finally gave up because its clear they don’t care and I cancelled my membership. However, it was done 12 hours after the cut off date and after all I went through they refused to provide a courtesy credit. $170 was the refund and after I’ve paid between $140-$170 a month for almost 3 years, no courtesy was extended. Extremely unprofessional customer service, stay away from this company. I will make sure to spread the word so no other parent save the headache and go someplace else.