Blo Blow Dry Bar

Love this place because I always get a great blow out. This time Matt did my up right. I told him that I had to shoot some videos this week and he put some extra special pizzazz into it. My hair is long, curly and very thick. It needs some serious effort to get it to look nice and I always think the stylist at Blo do a really solid job. This photo shows my hair two days after Matt did my hair. Still looks great!

TLDR; I've been to this location MANY times and had a horrible experience on my most recent visit - I will not be returning ever again because of the extremely poor customer service and complete lack of decency I encountered from the manager. Outlining my experience: - I had an 8:15am appointment for a blow dry on Friday, and when I walked in, the manager told me she changed my stylist and was going to have the new employee do my hair for "practice" because it would be a "challenge" with my curly hair and that she would shadow her - I was kind enough to let the new girl practice on my hair even though I was in a hurry; It typically takes me 45 min to get my hair done. - 30 minutes into my blow dry, I received an urgent call that I had to take from a family member telling me my Aunt passed away (a 40-second call) - 30 minutes after that, I received another call (less than a minute) I had to take regarding the same matter. (My hair should've already been done at this point). However, this time when I hung up, the manager rudely told me to get off my phone because they were fully booked. - I was obviously upset because of the rude tone of the manager, but I let the girl finish my hair; the manager never came to check on us and never shadowed her - She finally finished my hair at 9:50am- it took an hour and a half, and it was not at all the beachy waves I asked for. There were still bumps and curls at my roots. I did not have any more time or energy to waste - I checked out, tipped my stylist even though I was unhappy with how it turned out, and turned to the manager to explain to her why I had to take the call. I wanted to give her the benefit of the doubt that maybe she didn't mean to come off that way - I told her, "I've been to this location many times, I never use my phone, but this was an emergency because I found out that my Aunt died. I understand that you have a business to run, but I'd recommend leading with empathy because you don't know what someone might be going through," and her response was, "But we're fully booked today". That response told me everything I needed to know about this person and is exactly why I will not be visiting this location ever again. There are plenty of other blow dry bars in Austin, like Blast or Drybar, where you can get a beautiful blowout with better service.

Went for a classic blowout on 12/8/23 and was pretty unimpressed. I get blowouts pretty often and was surprised by the lack of care from the stylist and then she curled my hair towards my face in ringlets when all I asked for was a classic blowout. Ended up having to fix it back home - either give more direction to them or go to another salon.

I was unable to make my appointment due to locking my keys in my car. I made 6 attempts to call the salon to communicate the issue to see if I could still come in even if I would be 10-15 minutes late. No one answered the phone so I decided to not risk them being closed once I got there. I understand the late/ no-show policy and I will take the loss but please answer your phones when someone has an appointment to be able to communicate. You can’t send an email saying “We missed you at Blo! If you are unable to make future appointments we would be grateful if you give us a call or shoot us a quick email to cancel your blow out…” when no one answers the phones. This location is okay. My first experience was fine. My stylist was very quiet and did not talk to me. I showed a photo of what I want and it was close enough. I prefer the Circle C location a lot more to this one! Definitely go there if you can!

I called to cancel my appointment the day before, after I tried to cancel via the app and it directed me to call the salon directly. No one answered the phone, so I left a voicemail. The next day I am charged the full price of the service( in fact they tried to run my card so many times it triggered fraud and I had to get a new card) even though I attempted to cancel and followed the directions the app gave me, which was to call. I tried to call again to fix the situation because while I MAYBE should have been charged the $25 fee I definitely should not have been charged for the full service as I did call the day before to cancel. No one answered, so I left another voicemail and sent an email. At this point no one has tried to return any of my messages. Terrible customer service. I filed a dispute with my bank for this charge. The first service I received was good, but this put a bad taste in my mouth so I won’t be returning.