BBVA Bancomer Headquarters

Terrible service, and ridiculous waiting times, the people who work there are not prepared, everyone gives you a different version and in the end they tell you to use the application to talk to an advisor, when they finally answer you at the 800 number They say that they can't do anything over the phone that you have to go to a branch. They just mess around with each other and no one solves you.

We came to open a specific account and the service was very friendly only for the banker to give us the account she wanted to give us and in response we returned to correct the problem but they did not want to solve it because the banker was on vacation and they also asked us evidence of why we wanted to make changes so they didn't give us the attention we need and they are only causing us problems because of the type of bill they provided us with and it is frustrating that you ask to speak to the manager and they deny you saying that they are busy and they don't He can serve you because he does not serve clients.

There is a lack of staff because there is only one at the entrance

Very friendly attention at Reception and channeling. Long waiting time to collect IMSS disability.

Terrible attention, exaggeratedly late.