Adeslas

I have contracted pet insurance with SegurCaixaAdeslas. On 07/25/2022 he gave my dog ​​to other people, because he couldn't take care of her anymore. From this day on I want to cancel the insurance on the dog that no longer belongs to me and then I cannot use the insurance, because the dog is no longer in my name. But to cancel the insurance you had to go to the office where you contracted it, you cannot do it not by phone, not by mail, not by email or in another office of this company. We are in 2022-2023!!!! You can take out new insurance via phone, internet, email, what's app, but canceling it is not possible!!!!! I was paying for more than 1 year for the service that I could not cancel or use. He couldn't go to the office where he was hired. It's a real shame!!!

Bad attention. I do not recommend Adeslas at all, much less to people who are in Muface. There are three or four dermatologists for all of Tenerife. Impossible to make an appointment. Disastrous service.

Thursday calling all morning, Friday the same and today the same and the call never comes in or the call goes out unavailable. I live in the south and I wanted to go up for a process that I could do over the phone. Fatal.

V They solve slow things and you have to go several times insisting And with the electronic card causes problems, well update those programs Lack of devices for DYSPHAGIA, disorder of swallowing VIDEOENDOSCOPY SWALLOWING OR EXOPHALIC MANOMETRY and these tests are very important... What happens paying a insurance for many years and they haven't thought about this it is today VERY IMPORTANT. I HOPE YOU READ AND SOLVE AND PUT THE IMPORTANCE OF THIS All the best

It is the second time I go to the offices and the customer service is horrible and disastrous. The two ladies who attended to me the days I went left a lot to be desired. It's one of the things why I'm unsubscribing. You cannot serve the public with that arrogance, and the disinterest that the two have shown. 8 tables to serve and only 4 serving. The people we go to often do not know about procedures, that is why we go to the office, to get help or information. I work in front of the public and I had not seen anything like it.