101 Mobility of Nashville

Alex performed Preventive Maintenance on our VPL. He explained what was done and that our unit was in good condition.

Very helpful. Works great! Installed in less than a day.

User Derrell DeLoach I’m happy my equipment works and if something doesn’t I receive prompt response from the company.

Called several companies looking for a stair lift for my Dad who is staying with us. Cecil contacted me back immediately and was able to provide me with pricing over the phone. A week later, the installer, Cody was here installing. Great service and my Dad is loving the Handicare Xclusive stair lift.

Took four days to answer my call about a wheelchair lift that wasn't working. Technician came out and looked at it for five minutes and charged us $229 for a "service fee." He told us what we already knew, that the charger wasn't working. Said he'd come back for $80 more and $136 for a new charger. The charger cost us $62 online and we put it in ourselves. We gave this feedback to 101 Mobility and we received a form letter which indicated they could care less. We are seniors, on fixed incomes, one of us with a disability and we feel ripped off by this treatment. Update 11/13: I wrote to the head of the company and he responded with a rather angry email, but he did refund our $229, so a happy ending. Except the lift is not really working right, never has. They installed it 5 years ago and now we feel like we have nowhere to go for repairs.